SUMMARY:
THIS IS A 2ND SHIFT- 5PM-1:30AM CST.
The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.
JOB DUTIES AND RESPONSIBILITIES:
- Evaluate incoming telephone inquiries to determine needs and offer a screening.
- General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it related to admissions.
- Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
- Demonstrate clear, accurate and timely use of case notes.
- Explain insurance coverage to patients during the admission process and answer related questions.
- Involve the Manager in cases that require special attention due to the complex nature of the case.
- Ability to communicate and coordinate transfer to and from Rogers.
- Develop working relationships with physicians to ensure an open line of communication regarding patients care, utilization of insurance benefits and criteria for authorization by third-party payers.
- Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
- Meet with patient during the admission process to educate him/her regarding the admissions process and ensure a seamless transition to the appropriate program.
- Obtain all signatures needed for admissions, including, patient rights, consent for Treatment Consent for the Release of Information, patient financial agreement, and all other admission forms.
REQUIREMENTS:
- High School Diploma required; bachelor’s degree preferred in human services. Minimum of 2 years’ experience in a health care setting, HIM, admissions, or billing preferred. Customer service experience required.
- One full year in a previous Intake Specialist role.
- No disciplines in the past 12-month period.
- Formal Crisis Prevention Institute (CPI) training is required within sixty (60) days of the date of hire. Annual re-
- Valid driver license preferred, and must be granted insurable status by the Rogers Memorial Hospital insurance policy.
- Must pass pre-employment background and drug screen
- Must be fully vaccinated for COVID unless approved for a medical or religious exemption
BENEFITS:
- Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
- Childcare reimbursement offered for positions of 20 hours or more per week.
- Gainshare bonus based on company goals.
- 401k with matching contribution that is fully vested from day 1.
- Loan relief, tuition reimbursement and scholarship opportunities.
ABOUT ROGERS BEHAVIORAL HEALTH
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.
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The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.
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For more information, visit rogersbh.org.
EOE/MFDV
Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)
Required Skills
Required Experience