SUMMARY:

The Outpatient Admissions Manager is responsible for supervising the Outpatient Admissions department and coordinating day-to-day operations

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JOB DUTIES & RESPONSIBILITIES:

Supervise Outpatient Admissions department functions:

• Provide support and direction to patient access specialists and intake specialists.
• Ensure effective communication and collaboration between staff and other departments.
• Perform Patient Access and Admissions functions, when necessary.
• Conduct on-going review of process and procedure to ensure effective and efficient functioning   of the Patient Access department.
• Evaluate and implement on-going process/procedure to maximize immediate access to care.
• Develop necessary reports to ensure optimal functioning of Patient Access department (i.e. ensuring all inquiries are answered in an effective, timely manner at all locations).

  Coordinate Outpatient Admissions department information/data:

• Provide reports needed and per request.
• Act as liaison between Hospital, Admissions and referral sources.
• Establish policies and procedures to ensure collection of necessary patient demographic, financial     and clinical information.
• Manage staff to ensure appropriate interface with medical staff, clinical personnel, admissions    and third-party payers.

  Effectively hire and train employees according to accurate and current job descriptions:

• Develop and maintain job descriptions.
• Develop and implement a high quality department training program.
• Incorporate job description criteria in the employee performance evaluation tool.
• Coordinate on-going staff development and supervision model with Chief Operating Officer.

  Plan effectively for department needs by involvement with the Hospital budgeting process:

• Organize department needs so as to include in the annual budget.
• Manage FTE expenditures with compliance to the FTE budget.
• Manage capital and other operational expenditures with compliance to the related budget.
• Maintain an understanding of any variance and its impact on the department budget.

  Manage personnel:

• Promote a team environment by example and by participating in workload completion when necessary.
• Interact with employees in a sensitive, positive manner.
• Understand and use the Human Resources policies and procedures manual.
• Involve Human Resources in any potentially volatile employee-related situation.
• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the Hospital in general.
• Assist employees in professional growth.
• Develop a working schedule that provides consistency in coverage and best meets the needs of the department.
• Develop performance standards by which employees can be measured.
• Develop measurements for competence within each area of responsibility.
• Establish monthly department meetings to provide timely communication and problem resolution.
• Perform employee evaluations in a timely manner.

  Assist in the recruitment process:

• Complete necessary recruitment and hiring paperwork in a timely and accurate manner.
• Assist the Human Resources department in the development of an effective advertisement.
• Conduct interviews that are comprehensive, fair and lead to a timely recruitment decision.
• Develop screening criteria for analysis of applicant’s qualifications, professional aptitude  and over-all quality contribution to the Hospital.

  Participate in development of Electronic Health Records:

• Assist Information Systems with all necessary information.
• Gain proficiency with hardware and software use by initiating, and participating in, educational activities.
• Assist Clinical Informatics and Chief Operating Officer in the development of Cerner as it relates   to the Patient Access and Admissions departments. Leveraging Cerner to maximize efficiency in data and reporting.

EDUCATION/TRAINING REQUIREMENTS:

• Bachelor’s Degree required.
• Three years admissions experience required.
• Experience in mental health admissions preferred.
• Proficiency with computers and software/network packages.

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. 

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The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

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For more information, visit rogersbh.org. 

EOE/MFDV

Required Skills Required Experience