POSITION SUMMARY:
Position to act as single point of contact on the activities required to manage inventory in reserve status. The position coordinates the review of items as defined by slow/non-moving status based on current OSD criteria. Communicate with Product Line Manager, Purchasing Manager, and Product Specialists where applicable on pending returns. Prioritization of returns to be based on largest financial impact and meeting vendor return deadlines, ensuring OSD has maximized all available return opportunities.
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ESSENTIAL DUTIES AND RESPONSIBILITIES: (Include the following; other duties may be assigned)
- Update master returns calendar per vendor agreements, to include 60-day advance Outlook reminders for Coordinator, PLM & Product Specialists
- Manage database of vendor return terms & contacts
- Run & distribute reporting of all items in slow/non-moving status & those within 90 days of moving into reserve status to PLM & Product Specialist 30 days in advance of calendared return date.
- PLM & Specialists have 2 weeks to provide feedback, coordinator to manage follow up reminders for all.
- Coordinator to make vendor RGA request regardless of response from PLM/Specialist/Sales
- Coordinator to share any PLM/Specialist/Sales feedback with Purchasing Manager if they are asking for an item not to be returned that is in 100% reserve, or exceeds $2K of inventory to be kept
- Provide monthly summary progress reports to Purchasing Manager & Director of Material Management on amounts requested by vendor and amounts & purchase order numbers of completed returns.
- Process monthly write offs as approved by Purchasing Manager
- Submit return requests to vendors within vendor required guidelines & follow up every 2 weeks until return authorization or response is received.
- Confirm vendor returns support agreed upon terms of Sonepar/OSD agreements. Engage Purchasing Manager if authorized returns do not meet our program agreements for assistance before accepting and processing return.
- Create return purchase orders to match approved vendor return authorizations regarding items, quantities, costs, freight & restocking.
- Attach vendor RGA document to return PO in Eclipse
- Provide return information to appropriate warehouse contact within current OSD operations return procedure.
- Communicate RGA expiration date to warehouse staff
- Ensure 100% of bill of lading/tracking information is attached in Eclipse to return PO
- Set reminder & confirm RGA has been shipped no later than 10 business days prior to RGA expiration
- Elevate any RGAs that have not been shipped within deadline or current process to Purchasing Manager & appropriate Warehouse Manager
- Coordinate with appropriate warehouse or accounts payable personnel on any discrepancies as communicated by vendor.
- Create & manage tracking of all new vendor/item customer service stock requests.
- Provide 90 day rolling reporting on customer service stock sales & inventory investment to the requestor, sales management, product specialist, and material management team.
- Coordinate return or internal write off of customer service stock items within current OSD policy.
- Act as administrator for any PLM directed purchases that must be made by PCARD. Branch GM/Operations Specialists have primary responsibility for non-stocking vendor line PCARD purchases.
QUALIFICATIONS:
EDUCATION AND/OR EXPERIENCE:
ELECTRICAL, INDUSTRIAL AND/OR DISTRIBUTION EXPERIENCE PREFERRED BUT NOT REQUIRED
- Bachelor's degree (B.A or B.S.) from a 4-year college or University; or
- 5 - 7 years' of related experience and/or training; or
- Equivalent combination of education and experience.
REQUIREMENTS:
- Must have Beginner Excel skills
- Must be a self-starter with the ability to work independently and with little supervision
- Must demonstrate good time management skills
- Must possess strong planning, organizational and execution skills
- Must have the ability to set goals and meet deadlines
- Must possess excellent customer service skills
- Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner
- Must possess a proactive and positive team approach to problem resolution
- Must have the ability to establish strong working relationships with co-workers and management
- Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Required Skills
Required Experience