THIS POSITION IS 100% REMOTE.

SUMMARY:

The Intake Screener serves as a patient advocate and allows access to life changing care for members of the community. Intake Screener work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. Gain career experience to develop and progress with a nationally recognized behavioral health leader.

JOB DUTIES AND RESPONSIBILITIES:

• In a call center environment, interview prospective patients for care to collect patient summary, history, symptoms and diagnosis
• Provide accurate and complete clinical documentation in screening to support decisions for appropriate level of care recommendation for each patient.
• Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
• Demonstrate clear, accurate and timely use of case notes.
• Interview patients and/or responsible representatives to obtain demographic and insurance information.
• Comply with needed metric collection to facilitate continuous improvement.
• Recognize cases that require involvement of Rogers outreach services or that provide an opportunity for outreach services. Cases referred by a Rogers’ physician for outpatient treatment should be given to outreach for referrals.
• Involve the Manager in cases that require special attention due to the complex nature of the case.
• Ability to communicate and coordinate transfer to and from Rogers.
• Develop working relationships with physicians to ensure an open line of communication regarding patients care, utilization of insurance benefits and criteria for authorization by third-party payers.
• Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
• Be available for on-call coverage as scheduled.
• Evaluate incoming telephone inquiries to determine needs and offer a screening.
• Contact referents and/or family members to determine their perspectives of the patient’s needs.
• Understand how to use Rogers Behavioral Health (RBH)contracted insurance provider listing when making decisions regarding admissions of potential patient.
• Explain insurance coverage to patients during the admission process and answer related questions.
• General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it related to admissions.

EDUCATION/TRAINING REQUIREMENTS:

• High school diploma required. Anticipated Bachelor’s Degree required within 90 days of employment, preferably in human service.
• Degree preferably in human services (i.e. psychology, social work, sociology, criminal justice, healthcare administration, public health).
• Must pass pre-employment background and drug screen.
• Must be fully vaccinated for COVID unless approved for a medical or religious exemption.

SCHEDULE: 1.0 FTE; MONDAY - FRIDAY 11:30AM - 8:00PM CST

• Department is staffed 7 days a week, including holidays
• Shift: MONDAY - FRIDAY 11:30AM - 8:00PM CST
• Weekend and and holiday rotation is required
• Shift differential for nights, weekends and holidays

BENEFITS:

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. 

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The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

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For more information, visit rogersbh.org. 

EOE/MFDV

Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)

Required Skills Required Experience