Supervises the activities of local ESGW E-Commerce department. Responsible for meeting or exceeding all departmental posting, sales, budgetary and financial goals, while maintaining a high level of customer service. Online sites are subject to changing and unpredictable circumstances. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks at hand and being prepared to move between assignments as priorities change. Balance daily activities to include participating in the physical work of the department, including achieving personal posting goal.
- Assimilate new technicians into the organization and observe performance / communicate expectations
- Support E-Commerce accepted Best Practices
- Oversee all daily operations associated with local ESGW E-Commerce
- Meet or exceed posting quotas, both personal and departmental.
- Monitor average price per item (PPI) sold and sell-thru % figures.
- Monitor expenses, taking action to correct any elements affecting budget negatively.
- Manage payroll hours as scheduled, so as to not accrue unapproved overtime.
- Meet or exceed posting quota, both personal and departmental, in accordance with website instructions and E-Commerce Manager’s directive.
- Process donations identified for online sales
- Photograph items in clear detail with emphasis on points of interest.
- Write item descriptions. Effectively represent items through accurate product descriptions, including weight and attributes.
Required Skills
- Computer skills required.
- Knowledge of collectibles, antiques and web trend desired.
- Photography experience is helpful.
- Good communication skills a must.
- Ability to work with people with disabilities and other special needs desirable.
- Knowledge of merchandise and customer service desirable.
- Math skills with which to complete daily reports as necessary desirable.
PHYSICAL REQUIREMENTS
- Moderate adaptability required: work environment is occasionally hectic, fast paced, with irregular deadlines and/or unusual situations.
- Ability to move independently or with reasonable accommodation within the facility and community.
- Applicant must be physically and mentally able to perform all requirements of the job.
- Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
- Able to stand, stoop, bend, or carry for extended periods.
- Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
- May be required to work more than 40 hours per week.
- Applicant must pass a background check.
Required Experience
- Leadership experience desirable
- 0-2 years experience
EASTERSEALS-GOODWILL OFFERS A COMPREHENSIVE & COMPETITIVE BENEFITS PACKAGE INCLUDING:
- Medical, Vision, Dental and Voluntary Products
- 401(k) Retirement Plan + up to 4% contribution
- Paid Time Off (PTO)
- Flexible Spending + Health Savings Accounts
- Employee Wellness Program
- 10% Discount on ESGW Services
- 20% Discount at Goodwill Stores
EASTERSEALS-GOODWILL IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND ENCOURAGES APPLICATIONS FROM THE DISABLED, MINORITIES, WOMEN, AND VETERANS OF THE U.S. ARMED SERVICES. ESGW WILL NOT DISCHARGE OR IN ANY OTHER MANNER DISCRIMINATE AGAINST EMPLOYEES OR APPLICANTS BECAUSE THEY HAVE INQUIRED ABOUT, DISCUSSED, OR DISCLOSED THEIR OWN PAY OR THE PAY OF ANOTHER EMPLOYEE OR APPLICANT.