Residential Care Specialist, Focus Adults POOL Shift

Avacend, Inc.

Residential Care Specialist, Focus Adults POOL Shift

Denver, CO
  • Responsibilities




    Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

    Required Skills Required Experience

  • Qualifications
    • Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
    • Demonstrated attention to detail; Good English speaking, spelling, reading and mathematical skills required
    • Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by supervisor
    • Strong computer skills and knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner
    • 1+ year of medical office /hospital work experience preferred
    • Medical terminology knowledge strongly preferred
    • Insurance knowledge preferred
    • Ability to multi- task in a fast and high pressured environment
    • Stringent adherence to all HIPPA laws
    • Strong typing skills 40 and up wpm is required
    • Excellent customer service and phone skills with a background in the medical industry