We’re a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.

From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.

The FRONT OFFICE REPRESENTATIVE I works under general supervision to perform various front office duties in the medical office setting to ensure efficient operations and patient satisfaction; works closely with Office Manager to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.

Required Skills

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute
• Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems)
• Demonstrates good telephone management skills
• Knowledge of ICD-9 CM and CPT coding systems
• Good organizational skills
• Ability to identify and solve problems
• Demonstrates good communication skills, bilingual helpful
• Spanish Speaking needed

Required Experience

• Formal training will be indicated by a high school diploma or G.E.D.
• MUST HAVE A MINIMUM OF ONE (1) YEAR EXPERIENCE PERFORMING FRONT OFFICE DUTIES IN THE MEDICAL OFFICE SETTING WHICH INCLUDES TELEPHONE MANAGEMENT AND CHARGE ENTRY EXPERIENCE.
• Knowledge of ICD-9 CM and CPT coding systems; computer data entry skills; ability to maintain composure when confronted with fast-paced situations.

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute
• Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems)
• Demonstrates good telephone management skills
• Knowledge of ICD-9 CM and CPT coding systems
• Good organizational skills
• Ability to identify and solve problems
• Demonstrates good communication skills, bilingual helpful
• Spanish Speaking needed