PFS COMPANY STATEMENT:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

COMPANY VISION:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

APPLE & JAMF DESKTOP ADMINISTRATOR

The Apple & JAMF Desktop Administrator will be responsible for supporting up to approximately 180 notebooks that are mixture of both in-office & remote employees. We are looking for an individual with experience supporting both end-users and macOS administration.

RESPONSIBILITIES

• Troubleshoot and resolve hardware and software issues for macOS end-user devices
• Issue and orientate new hires on company issued equipment
• Administrate device policy and configurations using JAMF Pro
• Respond to user requests through ticketing system Kayako fusion
• Create and maintain end user documentation for IT systems
• Communicate with team members and users of all levels both verbally and written
• Knowledgeable about malware & unwanted programs and their removal
• Work in a team environment using email & Microsoft Teams as communication tool
• Set priorities and meet project expectation deadlines
• Coordinate warranty covered repairs with vendors
• Asset management of computer equipment and software licensing
• Maintain various models and types of printing devices
• Manage and escalate critical issues to manager
• Occasionally troubleshoot Windows-based end-user issues

QUALIFICATIONS

• High School Diploma or equivalent
• Bachelor’s degree, a bonus
• 2+ years of experience with MDM administration of MacOS, required
• 3+ years of experience supporting Apple macOS, required
• 2+ years of experience with support of iOS, required
• 3+ years of experience with Microsoft Office products
• Certification with Apple, JAMF, A+, ITIL or equivalent, is a plus
• Experience with Active Directory; specifically, Users and Groups
• Experience with printer and fax support
• Ability to lift up to 50 pounds

PERSONAL CHARACTERISTICS

• Skilled at prioritization and multi-tasking
• Excellent written and verbal communications skills
• Strong technical aptitude, with the ability to follow step by step technical specifications
• Ability to work independently with limited supervision
• Willingness to help, educate, and share knowledge with others via knowledge articles and/or email
• Attention to detail and strong organizational skills
• Ability to work well in a fast-paced, team environment
• Strong interpersonal and customer service skills
• Analytical/problem-solving skills
• Excellent judgment and decision-making skills

Pre-employment background screening will be conducted.

PFSweb Inc., is an EEO/AA - M/F/Disability/Protected Veteran Status.

Required Skills Required Experience

• Knowledge of the problems and needs of the elderly and physically disabled.
• Applicant must had a valid driver's license and proof of insurance.
• Ability to implement and use computer software accurately and efficiently.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• Applicant must pass a background check and DMV check.