ABOUT NORTHEAST ELECTRICAL DISTRIBUTORS

NorthEast is a full-service electrical distributor to Electrical Contractors, Industrial, OEM, Utility, and Institutional customers. NorthEast Electrical Distributors has grown into one of the largest electrical distributors in New England offering more than 30 convenient locations. The company operates these strategically located branches throughout the 6 New England States in order to make exceptional customer service available to our customers.

NorthEast prides itself on its value-added service offerings and its highly trained and knowledgeable staff. We have built a solid and compelling foundation of product, distribution, and customer relations. With one of the largest product offerings in New England, superior logistics, shared resources and strong vendor relations, NorthEast provides the highest level of customer service. NorthEast is Sonepar USA company.

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WHAT ARE THE BENEFITS?

401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.

EOE M/F/DISABILITY/VETERAN

SUMMARY: 

The objective of the Solar Customer Service Manager position is to ensure that our internal and external customer needs for complete and accurate information is met in a timely manner and to build long term business relationships.

RESPONSIBILITIES:

• Manage the functions of the Solar PV business as part of the energy solutions group.
• Manage, develop and train solar employees to deliver a high standard of customer service.
• Conduct employee annual performance reviews.
• Interact with vendors and customers on a daily basis to build and maintain relationships.
• Work closely with purchasing to maintain levels, recommend new products and monitor inventory.
• Make customer visits on a regular basis to grow our PV business and build relationships with our largest customers.
• Perform quotations and project management duties for high volume PV customers.
• Perform other Energy Solution related duties as required by manager.

Required Skills

• Knowledge of solar products, fixtures and applications.
• Working knowledge of Solar PV Industry
• Strong communication skills along with strong skills in customer service, negotiating, math and computers.

Required Experience

• High School with some college, vocational school or equivalent job experience is required.
• 3 to 5 Years sales experience in the solar/energy field

• Knowledge of solar products, fixtures and applications.
• Working knowledge of Solar PV Industry
• Strong communication skills along with strong skills in customer service, negotiating, math and computers.