PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

CONTACT CENTER CLAIMS REPRESENTATIVE

Respond to inbound phone calls, make outbound calls to confirm customer order/requests and resolve customer’s issues. This role supports customers placing orders for valuable collector items and requires the ability to meet government clearance requirements.

Job Level/Salary Grade: Associate

Exemption Status: Non Exempt

RESPONSIBILITIES:

• Take inbound calls for order placement
• Release order holds
• Make outbound calls to existing customers confirming order/authorization
• Filing carrier claims
• Up sell and cross sell additional items
• Email correspondence
• Maintain a sense of urgency in responding to the customer needs
• Accurate and efficient order entry and maintenance of customer files
• Resolve customer Issues

QUALIFICATIONS

• 1 year customer service experience either in person or over the phone.
• Pleasant and professional telephone etiquette
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Excellent judgment and decision making skills
• Strong verbal and written communications skills
• Problem Solving Skills
• PC literate and basic typing skills (at least 30WPM)
• High School Diploma or equivalent

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.   

• Pay is non-negotiable . $13/an hour

Required Skills Required Experience