PFS Company Statement:
PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.
Company Vision:
- We will provide a Full Commerce Solution
- We will be World-Class at Every Service we offer
- We will engage with our clients as a Strategic Partner
ASSOCIATE, RETURN CLERK
The Return Clerk is responsible for efficient and timely processing of returns and anticipates requirements and plans accordingly. Responsible for the processing of returned merchandise from customers for all clients following each client’s returns specification in the DC within SLA guidelines, including but not limited to. The ideal candidate will have a positive attitude and pleasant personality; effective memory skills; good hand eye coordination; dependability, ability to follow directions and a strong willingness to learn.
RESPONSIBILITIES:
- Verify item numbers, quantities, order numbers and accurately entering data into EDDIE
- Correctly put product in the designated locations and document discrepancies
- Inspect product to ensure correct disposition
- Maintains safety, housekeeping and maintenance standards
- Maintains effective communication with Manager and Supervisor.
- Process different returns including: defectives, changeovers, stock adjustments, and inbound deliveries according to designated timelines
- Maximize return to stock items by cleaning, re-packaging and re-labeling as needed
- Work with inventory control to ensure system adjustments are made as product is placed back on shelves
- Examine and compare merchandise with original requisition to record information such as quantity, type of defect, and date on invoice or other forms
- Scrap unusable returns and communicate with scrap company to properly dispose of product
- Organize warehouse and work area for orderliness at all times
- Properly mark all materials for sale with documents and item list
- Assist in designing processes and procedures for better returns functionality
- Organize and monitor non-stock and packaging inventory
- Other tasks as assigned
QUALIFICATIONS:
- High school diploma or equivalent preferred
- Must be able to stand for long periods of time
- Ability to work a flexible schedule
- Must be able to count accurately and item numbers
- Strong interpersonal and communication skills
- Working knowledge of EDDIE and RF units
- Must be able to stand for long hours
- Ability to work a flexible schedule
- Must have ability to learn to drive forklift/reach truck
- Must have good mathematical and reasoning skills
- Must be able to work with little supervision
PREFERRED PERSONAL CHARACTERISTICS
- Strong work ethic
- Setting and achieving goals
- Dependable
- Ability to consistently following through.
- Positive attitude
- Self-motivated and ability to work effectively without constant supervision
- Working effectively with little direction
- Team-oriented and ability to work collaboratively
- Effective communication and verbal skills
- Flexible and adaptable
Pre-employment background screening and drug test will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.
Required Skills
Schedule: Hours (be specific if multiple shifts): 7AM – 4PM
Schedule: Days Monday-Friday
Required Experience
Schedule: Hours (be specific if multiple shifts): 7AM – 4PM
Schedule: Days Monday-Friday