Job Description

JUNIOR CLIENT SERVICE / CUSTOMER SERVICE REPRESENTATIVE​​​ ​- GENERAL SUMMARY:

In response to the continued growth of their business, ROGUE MARKETING is looking for a Junior Client Service / Customer Service Representative to serve the RICHMOND area. The successful candidate will be assigned an existing customer and new customer base that our clientele provides for us.

JUNIOR LEVEL RESPONSIBILITIES:

• Provide onsite, telephone, and client relations to a consumer base

• Comfort working with iPads and tablet-based software

• Work with the Territory Sales Representatives to secure new clients and to protect existing clients from competitors

• Attend large, high profile conferences as required

• On occasion, attend and present to prospective clients

• Responsible for the accuracy of all paperwork that arrives for assigned accounts.

• Work with the Director of the company and management staff to effectively build client revenue

• Provide onsite and in-field services to Clients including sales, promotional services, and customer service on products offered

• Represent the company in a professional and business manner

JUNIOR CLIENT SERVICE / CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:

• 1 year of account management/customer service experience

• Must be able to follow directions and work as a team

• Computer skills to include word processing, spreadsheet, email, and internet usage

• Superior organizational skills - able to manage multiple priorities simultaneously

• Must have strong oral communication skills

FULL TRAINING IS PROVIDED FOR ALL ENTRY LEVEL POSITIONS

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development