Job Description

If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Customer Service team at ROGUE MARKETING, you can combine these natural strengths with your tech-savvy skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.

RESPONSIBILITIES:

As a confident, professional individual with a rich understanding of Telecommunication technology and services, you will:

• Deliver the ultimate customer experience

• Create a welcoming and exciting environment

• Introduce customers to the product, and promote service exploration

• Ensure customer’s needs are met in a timely manner

• Quickly and completely resolve customer issues

• Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality

• Demonstrate and educate them on a variety of technology solutions

• Sell solutions and process customer applications

• Contribute to the overall health and performance of our office by supporting daily business operations

QUALIFICATIONS:

Are you a good fit for the Customer Service Representative Position? A 2-year degree or at least 1 year of relevant work experience is preferred for this position.

ADDITIONALLY, THE FOLLOWING SKILLS AND ATTRIBUTES WILL BE INTEGRAL TO YOUR SUCCESS:

• Excellent communication skills

• Comfortable presenting to small and large groups

• Passionate about teaching others

• Passionate about technology

• Resourceful

• Motivated to learn

• Comfortable in a fast-paced, dynamic environment

• Exceptional relationship-building skills

• Professionalism

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

Company Description

Rogue Marketing, Inc. knows how to rapidly expand markets for national telecom providers to bring leading fiber-optic technology into new regions. We connect with eligible customers through individualized product presentations that capture the essence of their tech needs. Our approach leads to repeat business and sustained growth. Work with a team that’s professionally trained with deep industry expertise. We put a premium on long-term learning to ensure you’re represented by knowledgeable pros.