Job Description

ROGUE MARKETING is an outsourced marketing agency looking for a seasonal or full-time Customer Service Representative to join our RICHMOND office.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Here at ROGUE MARKETING, our company's mission is to exceed client expectations while developing the next generation of future business leaders. The meaning behind our company name, ROGUE MARKETING, signifies going against the grain and disrupting the status quo, which our leadership demonstrates on a day-to-day basis.

ESSENTIAL SKILLS:

• Clear written and verbal communication skills

• 1+ years of prior experience is preferred

• Strong relationship management skills

• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

• Business acumen in the marketing and client relations field is preferred

• Must understand and comply with applicable regulations and standard operational procedures

• Must ensure that all transactions are executed properly and meet compliance guidelines

CORE RESPONSIBILITIES:

• Provide high-quality service to each of our clients

• Maintain client confidentiality at all times

• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists

• Communicates clearly with staff in a timely and professional manner

• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

• Verify and maintain data quality

IF YOUR BACKGROUND EXPERIENCE AND SKILL SET MEET THE REQUIREMENTS FOR OUR CUSTOMER SERVICE REPRESENTATIVE, APPLY TODAY!

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

Company Description

Rogue Marketing, Inc. knows how to rapidly expand markets for national telecom providers to bring leading fiber-optic technology into new regions. We connect with eligible customers through individualized product presentations that capture the essence of their tech needs. Our approach leads to repeat business and sustained growth. Work with a team that’s professionally trained with deep industry expertise. We put a premium on long-term learning to ensure you’re represented by knowledgeable pros.