JOB SUMMARY
At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!
The Merchandise Replenishment Team Member performs functions directly related to maintaining appropriate stock levels on the selling floor and organized inventory in the stockroom in accordance with safety guidelines and Dollywood procedures. This host will also provide operational support and facility upkeep while providing excellent customer service to guests and encourage merchandise purchases to enhance the Dollywood Company experience.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
- Host must ensure all available inventory is fully stocked on the selling floor and backstock is maintained in an organized manner on a daily basis, communicating shortages to shop leadership as appropriate
- Host must follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders
- Assist with training and proper use of electronic stock replenishment system
- Match packing slip/transfer document with orders, verify counts and communicate discrepancies
- Maintain a high degree of attention to detail and concentration to sustain an ordinary routine without special supervision
- Must have Proficient knowledge of all products/services available for sale to our guests
- Must be able to perform to standard Merchandise Selling Skills and guest interactions
- Operating cash register/POS system in an efficient manner as not to impede guest experience, and follow all policy and procedures as outlined by Dollywood and Sales Audit
- Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow host
- Work a flexible schedule as required for maintaining an efficient operation and maximize sales
- Supports all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
- Follows all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately
- Host ensures they are to date on all company and divisional communications through communication boards and binders
- Supports and exhibits behaviors that are in alignment with our Company Vision, Mission, and Core Values
- Protect the privacy and security of our guests and coworkers, including PCI compliance
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS
- Must project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must respond appropriately to workplace changes, and resolve issues in a positive manner.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must reflect Dollywood’s core values through the lens of dignity and respect.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak.
- Able to speak, read and write in English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Able to have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long/short periods.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to comprehend instructions and retain information
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Ability to move about and react quickly in emergency situations.
- Able to add, subtract, multiply and divide with accuracy
- Able to tolerate detergents and chemicals.
- Able to lift 50 lbs.
- Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system.
- Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork.
- Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges).
- Ability to use color and depth perception in order to arrange displays and to locate merchandise.
- Ability to tolerate noise and stress to accommodate waiting on large numbers of customers.
- Ability to withstand temperature ranges from 0 to 140 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts.
- Ability to cooperate with fellow Hosts and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area.
- Able to communicate with customers (i.e., listening and speaking).
Required Experience
- Must be 18 years of age or older.
- High School diploma or equivalent.
- Previous sales or warehouse work experience preferred.
- Computer experience operating Microsoft Office Programs, generate reports, printing and inventory systems preferred.
- Good written and verbal communication skills to effectively communicate.
- Must successfully complete a post-employment offer background check
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.