JOB SUMMARY:
- This role exists to provide service to encourage merchandise spending and convenience by providing package pickup from each merchandise and festival booth locations; delivering to the Emporium (Exit Store) for our guests to pick up on their way out and/or providing package delivery service to Resort trolleys for DreamMore Resort and Spa staff to deliver to guests rooms.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES:
- Assist in the maintenance and daily operation of the shop, package pick up carts, by performing cleaning and daily inspections of the package pick up carts.
- Provide service to Guests, and Hosts by providing them with, great customer service.
- Represent Dollywood in a positive manner by being friendly and courteous to guests.
- Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Accommodate changes in work assignments and locations.
- Get along with guests and co-workers while exhibiting a positive and personable disposition.
- MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be able to maintain a clean and organized work area.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Operate Manuel, and electric dollies.
- Must be able to stoop, bend, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Able to hear, see and speak.
- Able to speak, read and write English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Follow all safety guidelines for the operation of the electric dolly.
- Able to sit and/or stand for long/short periods.
- Able to walk long distance, for long period of times. All different terrains, (hills, slopes).
- Able to lift and carry up to a minimum of 50 lbs.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to thrive in a fast-paced, dynamic environment.
- Able to handle frequent changes in priorities, and able to multi-task.
- Able to prioritize tasks and complete assignments on time.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIRED:
- Must be 16 years of age.
- Basic Math skills
- Understand basic calculator and comprehend instructions and retain information.
- Must successfully complete post-employment offer background check.