JOB SUMMARY
At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!
The Tram Driver and Conductor position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Tram Driver and Conductor is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES
- Greet Guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations.
- Effectively use empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented.
- React calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required.
- Effectively perform in the role of Tram Operator to include (but not limited to):
- Transport Guests via multi-unit conveyances in a safe and efficient manner.
- Visually observe surroundings and trailing cars for potential safety hazards.
- Visually observe Guest actions during operation to prevent safety hazards.
- Clean and organize conveyance daily to present professional appearance.
- Communicate calmly, clearly and professionally with Tram Conductor/Lot Attendants.
- Maintain a sense of urgency to reduce Guest wait times.
- Effectively perform in the role of Tram Conductor to include (but not limited to):
- Visually observe trailing cars on multi-unit conveyances for potential safety hazards.
- Visually observe Guest actions during operation to prevent safety hazards.
- Communicate calmly, clearly and professionally with Tram Conductor/Lot Attendants.
- Communicate safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company.
- Complete daily written reports and turn in any necessary paperwork to Parking PIC.
- Operate vehicles/work each position in all weather conditions.
- Maintain a sense of urgency toward area of operation to reduce Guest wait time.
- Use time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items.
- Assist with other areas in parking as needed/requested by Management.
- Wear, keep clean and maintain a themed costume issued by Dollywood.
- Perform special projects as directed by Management.
- Attend all required Training Classes and Meetings.
- Comply with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times.
- Maintain confidentiality at all times.
- Follow all safety standards to include reporting any violation of standards.
Required Skills
PERSONALITY / ATTITUDE REQUIREMENTS
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead With Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Smile, maintain eye contact and must be aggressively friendly.
- Must have professional appearance with good personal hygiene.
- Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Alert and attentive.
- Excellent verbal communicator – accurate, consistent and detailed.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to work in a small, confined area.
- Able to push and/or pull.
- Able to bend at the waist and knees for long periods of time.
- Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
- Able to maintain good personal hygiene and report in a clean costume.
- Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
- Able to comprehend instructions and retain information.
- Able to learn additional ticketing system functions.
- Ability to move about and react quickly in emergency situations.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Give two weeks’ notice for requested days off and have all necessary schedule changes approved by leadership.
- Able to tolerate a fast-paced, hectic environment.
- Ability to tolerate stress due to job responsibilities and serious consequences of making an error.
- Able to operate a fire extinguisher.
- Able to tolerate detergents and chemicals.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time
- Able to report to work without being under the influence of or smelling of alcohol.
- Able to lift 50 lbs.
- Must be willing to perform other work functions as assigned.
- Able to work outdoors.
- Must have valid driver’s license and proof of auto liability insurance.
- Above average attention to detail and accuracy of information.
- Ability to memorize safety standards & scripted material.
- Minimum of 18 years of age is required when/as:
- Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards).
- Any activity with use of a motor vehicle to include trams and shuttles
- Drive vehicles operated exclusively on rails.
- Work on or ascend lift hills whether in training, normal operations, or evacuations.
Required Experience
- Must be at least 16 years of age.
- Basic computer skills.
- May be required to provide a copy of personal driving record from home state.
- Must have less than three (3) traffic violations on record in the last three (3) years.
- Must not have a DUI conviction in the past 15 years on record.
- Applicants for positions that involve driving Guests or Hosts must pass a post-offer vision test that complies with DOT requirements.
- Must successfully complete a pre-employment offer a background check including motor vehicle and drug screen.
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.