POSITION OVERVIEW:
Business Office Support Staff will be responsible for a multitude of tasks that include communicating with patients, scheduling appointments, electronic medical record keeping, scanning, accounts receivable and working within interdisciplinary team to ensure patients’ needs are met.
ESSENTIAL FUNCTIONS:
Performs scheduling of procedures as needed:
Work with physician’s office to confirm surgery schedule
Track and communicate any changes to the schedule, documents in appropriate system
Work with the OR staff to coordinate daily schedules in an efficient manner
Provides schedule in directed format to staff as needed
Assist with billing/collecting activities as needed:
- Collects co-payments, deductibles and other patient responsible amounts prior to admission and after billing
- Ensures patient and or the responsible party understands the billing and collection process
- Takes patient calls regarding billing and payments
- Answer questions about insurance or secures assistance when needed from other business office personnel
Assists with the collection, processing, maintenance, storage, retrieval and distribution of medical record information according to established policies and procedures:
- Supports and participates in a filing system that meets Facility requirements for medical records
- Maintains the confidentiality, security and physical safety of Facility medical records
- Assists in pulling of previous year charts to prepare for upcoming procedure
- Assists in shifting charts throughout cabinet to make room for new charts as needed
- Accurately scans patient charts in document storage system
- Prepare medical record request’s for third party copy service
- Document information disclosure authorization in appropriate system
Assumes clerical duties and responsibilities as necessary:
- Assists in ordering and stocking clerical supplies
- Assists in maintaining cost-effectiveness by preventing waste of supplies
- Performs interdepartmental errands when needed
Other job related duties as assigned.
PREFERRED QUALIFICATIONS:
- High School diploma or equivalent
- Customer service experience
- One year medical office experience, preferred.
Required Skills
Required Experience