JOB SUMMARY
At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!
This role exists to protect people and property, maintain a peaceful, fun-filled and safe atmosphere, and enforce security procedures at Dollywood while Creating Memories Worth Repeating for our Guests.
SUMMARY OF MAJOR JOB DUTIES AND RESPONSIBILITIES
- Animal control
- Assist Guests and Hosts with vehicle problems
- Assisting in the transport and escort of monies
- Assisting the Safety-First Aid Department as assigned
- Assisting with fire and flood prevention
- Being generally friendly and caring
- Controlling and directing on park traffic
- Controlling park access at Host and service entrances
- Crowd control
- Helping guests find their way
- Issuing tickets for illegally parked Host vehicles
- Monitoring Fire Suppression Systems
- Monitoring Park alarm systems
- Patrolling buildings
- Patrolling Guest and Host parking lots
- Providing Dignitary Protection Services for visiting celebrities
- Responding to calls for service regarding unruly Guests/Hosts
- Responding to calls for service, i.e.; shoplifting, burglary and theft
- Reuniting lost persons on park
- Taking possession of lost property and returning same to Lost & Found
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Ability to greet others in a professional manner
- Ability to make all age groups feel relaxed and at ease
- Must be a positive team member at all times
- Demonstrated public speaking skills
- Extremely well organized with attention to detail skills
- Must have the ability to multi-task
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced, hectic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must have good verbal and written communication skills
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Ability to work comfortably at heights up to 60 feet
- Able to be flexible to handle frequent changes in priorities
- Able to comprehend instructions and retain information
- Able to get along with other employees to work out problems and resolve conflicts (Able to work cooperatively with others)
- Able to have manual dexterity necessary to complete all job duties
- Able to lift up to 100 pounds
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to maintain good personal hygiene
- Able to operate/drive a motor vehicle
- Able to perform other duties as assigned
- Able to prioritize tasks and complete assignments on time
- Able to report to work without being under the influence of or smelling of alcohol
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Able to tolerate a fast-paced, hectic environment
- Able to tolerate temperatures of 0°F to 110°F
- Able to work outdoors
- Must be able to pass company required drug testing
- Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
Required Experience
- Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
- At least one year of experience working successfully in a similar role. Preference will be given to candidates with prior Law Enforcement or Security related experience
- Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
- Must be at least twenty-one (21) years of age
- Ability to develop skill in the use and care of firearms
- Must possess valid Tennessee driver’s license and have state required auto insurance
- First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
- Must be willing and able to pass First Responder Course and apply material when needed
- Must be able to meet the same requirements as a police officer for the State of Tennessee
- Must be a citizen of the United States
- Must have high school diploma or equivalent
- Must pass a background check and drug screen
- Must be able to pass a credit check
- Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
- Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
- Must have fingerprints on file with the Tennessee Bureau of Investigation
- Must pass a physical examination by a licensed physician
- Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
- Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation
- Basic computer skills with working knowledge of Microsoft Applications
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.