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HT Builder Customer Service Rep

Sonepar USA

HT Builder Customer Service Rep

Norcross, GA
Full Time
Paid
  • Responsibilities

    Do you want to work for a Company where 96% of the employees say it is a great place to work?!

    WORLD ELECTRIC IS HIRING A SALES PROJECT ASSOCIATE TO JOIN OUR TEAM!

     

    SCHEDULE: Monday-Friday

     

    OWN YOUR EXPERTISE, AND YOUR FUTURE

    Do you enjoy a good challenge? Great, because we value bold thinkers who are excited to take on challenging tasks.  We strive to be the best and we share our success with our associates, customers, suppliers and shareholders.  

      

    SUMMARY:

    This position’s primary role is to generate and maximize profitable sales in project business for World Electric through planning, organizing and executing projects on-time while managing excellent customer satisfaction.

     

    WHAT YOU’LL DO:

    • Total project responsibility following quotations stage, including full management of customer orders, overseeing work to meet on-spec requirements, and, on behalf of the company, resolving all customer or vendor disputes, and supervising proper completion of project documentation.
    • Resolve all disputes associated with issues as they arise throughout the project process. Work with customers, vendors and other World departments to proactively resolve problems.
    • Manage customer orders from time purchase order is secured through final billing, expediting shipments, managing weekly ship schedule processes, placing change orders, returning product, resolving freight claims, and reconciling project billings upon project completion.
    • Responsible for developing and modifying processes to address project needs and customer expectations including, but not limited to, project progress reporting, quality assurance updates, documentation, and change order adjustments. Continually develop and improve processes that enhance the customer experience.
    • For staged projects, manage the DTS process according to customers’ expectations and the project schedule. Work closely with customers and warehouse associates to anticipate and plan for material receipts and deliveries and to resolve problems. This includes receiving and bin locating material in the warehouse.
    • Independently lead project completion, manage internal, external, company customers and third parties, and manage vendor relationships. At completion of project, prepare job recap and conduct meeting with relevant parties to evaluate the whole project and discuss results and opportunities for improvement.
    • Promote fair and honest dealings with suppliers. Manage vendor relationships to benefit World, our customers, and the suppliers.
    • Participate in continuous training and development opportunities to stay current with and increase industry knowledge.
    • Perform other duties as management deem necessary.

     

     

    WHAT YOU NEED:

    • Two-year certificate/degree from college or technical school; or 3-5 years related experience and/or training; or equivalent combination of education and experience
    • Advanced project management skills
    • Excellent organizational skills. Able to manage time effectively
    • Strong interpersonal and conflict management skills
    • Strong verbal and written communication skills
    • Solid decision-making skills. Must be able to negotiate and problem-solve
    • Ability to work with flexibility and adaptability to workplace situations/expectations
    • Ability to work well independently and collaboratively across departments
    • Effective Vendor Management skills

     

    WHY APPLY? WHAT DO YOU HAVE TO GAIN?

    A Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU!

    • To work with an industry leader
    • To use your skills and experience to grow your career; go anywhere you want nationwide, cross train into your dream job within a work culture that promotes and encourages associates to learn new roles and be recognized and rewarded for strong performance.
    • To have your true entrepreneur mindset rewarded with income and career growth opportunities.

     

    CHECK OUT OUR BENEFITS:

    401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health, Transit, and Dependent Care), Employee Assistance Program, Employee Discounts and more.

     

    WORLD IS AN M/F/DISABLED AND VET EEO/AA EMPLOYER

     

     

    WE ARE WORLD ELECTRIC - POWERED BY DIFFERENCE

     

    World Electric Supply was started in 1999 in North Miami Beach with one location. Since then we have expanded to 16 locations throughout Florida and Georgia. If you need it, we more than likely have it in stock at one of our many facilities, ready to be delivered, when and where you specify. www.worldelectricsupply.com

    Required Skills Required Experience

  • Qualifications
    • Must have the ability to positively influence others
    • Must be able to work with, organize and lead groups of people
    • Must be able to critically process situations and data, and react quickly while using good judgment
    • Must have the ability to read, analyze, and interpret general business financials, periodicals, professional journals, technical procedures, or governmental regulations
    • Ability to use computer software including Microsoft Office, Word, Excel, PowerPoint and Food & Retail POS and inventory systems
    • Excellent communication, analytical, and problem-solving skills
    • Must be able to perform effectively in a fast-paced environment
    • Must be able to organize and prioritize to meet deadlines while maintaining high levels of energy and enthusiasm
    • Must be able to solve problems with minimal supervision
    • Must be able to utilize strong verbal and written skills
    • Must have a pro-active mindset with a high sense of urgency
    • Must display attention to detail focus
    • Occasional travel required, typically less than 15% of the time