JOB SUMMARY
This position exists to provide our guests with an excellent customer service experience by operating and interacting with various carnival style games and coin operated amusements. This service is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
- Operate various carnival style games in an outdoor environment by interacting with guests, setting and cleaning props, and celebrating wins
- Explain the rules and prizes for each game
- Describe different sales packages to guests and demonstrate proficient selling skills
- Assist in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
- Demonstrate an ability to maintain dependable work attendance and flexibility with assigned work schedules
- Adhere to all Amusements safety guidelines and report any safety issues to the immediate leadership
- Protect the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
- Record the number of games played and the number of prizes awarded
- Interact with guests through the use of microphones and various props
- Manage the stock levels and merchandising of any assigned games throughout the workday
- Actively participate in the success of the Games and Amusements team through teamwork, service, and respect for others
- Assist the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste
- Must be willing to have fun and create a fun and friendly environment for others
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be committed to continuous improvement.
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must enjoy a fast-paced, dynamic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must reflect Dollywood’s core values through the lens of dignity and respect.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak
- Able to speak, read and write in English
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced, dynamic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to operate/drive a company vehicle with valid driver’s license
- Able to add, subtract, multiply and divide with accuracy.
- Able to lift up to 50 pounds, with assistance.
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
Required Experience
- Must be minimum of 14 years of age
- Minimum one (1) year of experience working in a team environment, highly preferred
- Basic computer skills
- Minimum 6 months of sales experience preferred
- Minimum 6 months of customer service experience preferred