POSITION SUMMARY
To achieve Wild Adventures sales standard, by training team members in customer service, operations, loss prevention and visual merchandising in clean unique location settings.
ESSENTIAL FUNCTIONS
- Maintain a smooth flow of communication between department supervisors and Team Members
- Training all new Team Members in specific procedures for assigned location
- Ensuring that all Team Members deliver outstanding guest service at all times
- Understand all company and department guidelines, including all uniform and grooming, absence and tardy, and situations requiring disciplinary action
- Maintain the highest level of guest service and satisfaction
- Ensure all staffing needs are met on a daily basis
- Provide constructive feedback to location team members. Give frequent oral evaluations and share ways in which they can improve
- Assist in training on a daily basis
- Communicate with Merchandise Supervisor regarding staffing needs
- Ensure your location is opened and closed at its scheduled time
- Observe receiving methods to ensure all policies are being followed
- Correct any safety violations and potential hazards, and communicate to supervisor
- Responsible for product placement and cleanliness of games
- Assist in Annual Inventory and monthly cycle counts
- Track damaged goods
- Protect company assets: money, merchandising, equipment. Maintain accurate operational and loss prevention procedures
- Must be willing and able to handle sensitive information and accurately account for cash and credit transactions
- Implement and enforce pre-established guidelines/policy of Merchandise Department and Wild Adventures
- Pleasant, polite manner with guests and Team members while creating a team spirit to achieve Wild Adventures Mission
- Maintain full stock levels and exciting displays in all games
- Comply with all company safety policies and procedures. Report any unsafe conditions, activity or injury immediately to a manager or supervisor
- Daily completion of all paperwork including break documents and supply requisition forms
- Clean and maintain cleanliness of assigned work areas
- Report any unsafe actions or area or any needed repairs to your Team Lead/ supervisor
- Work cooperatively with all departments and assisting as necessary
- Represent the company to guests and other team members in a positive and friendly manner
- Maintain a groomed look, good personal hygiene including wearing a clean WA uniform
- Must be willing to work outside of his or her zone of assignment to fulfill general park needs on occasion
- Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
- Represents the company to guests and other team members in a positive and friendly manner
- Satisfies Wild Adventures' standards for performance and conduct. For example, reports to work regularly and on time
- "Create Memories Worth Repeating" for our Guests by exceeding guest expectations
- Perform other duties as assigned
WORK ENVIRONMENT: Position requires outdoor work in all weather conditions and in the presence of dust and odors. Team Members are susceptible to the exposure of various chemicals, bodily fluids, blood borne pathogens and prolonged exposure to sunlight
BEYOND PAYDAY PERKS
- FREE Season Admission to Wild Adventures For You and One Guest
- Complimentary Tickets to Give to Others
- Exclusive Team Member Events
- Park Wide Discounts
- Internal Promotions / Career Development Opportunities
- Team Member Recognition and Prizes
- Wholesome, Family-Oriented Work Environment
BENEFITS: Health Benefits and 401K offered after waiting period
Required Skills
WILD ADVENTURES IS AN EQUAL OPPORTUNITY EMPLOYER; REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE QUALIFIED INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS
COMPETENCY STATEMENT(S)
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Energetic - Ability to work at a sustained pace and produce quality work
- Enthusiastic - Ability to bring energy to the performance of a task
- Friendly - Ability to exhibit a cheerful demeanor toward others
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
- Communication, Oral - Ability to communicate effectively with others using the spoken word
- Communication, Written - Ability to communicate in writing clearly and concisely
Required Experience
EDUCATION: Less than high school education
EXPERIENCE: 6 plus months of experience
COMPUTER SKILLS: Competency in basic computer applications, including Microsoft Office, Word, Excel and Outlook
OTHER REQUIREMENTS
- Must be at least 16 years of age
- Must be able to read, write and speak English
- Must be available to work days, evenings, weekdays, weekends and holidays as needed
- Must have reliable transportation