The Senior Director of Enterprise Risk Management at PIH Health oversees and strategizes risk management activities at the PIH Health Whittier and Downey Hospital campuses, encompassing the comprehensive management of the PIH Health Corporate Compliance program across the enterprise. Collaborating with the organization’s leadership, the role involves developing and implementing risk management plans, standardizing processes to manage patient adverse events, and transitioning to a proactive risk prevention model. By leading investigations into safety events, managing claims, and advancing patient safety and care quality initiatives, this role plays a crucial part in safeguarding the facility's assets. Reporting directly to the Vice President of Enterprise Risk Management, this position is integral to driving strategic risk management efforts at PIH Health.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Critical thinking skills: ability to ascertain key points, investigate and analyze information.
• Manage a team of direct reports and various projects, initiatives, and deliverables simultaneously.
• Excellent written and verbal communication skills.
• Must be a strong people manager, being able to delegate responsibility and build effective, collaborative teams.
• Ability to function independently, using independent judgment and discretion in a professional setting.
• Excellent customer service skills: ability to balance client satisfaction with the overall financial ramifications to organization.
• Ability to work with all levels of management and across business units and department and the enterprise.
• Knowledge of healthcare risk reduction strategies.
• Knowledge of regulatory requirements, state, and federal laws.
• Knowledge of pertinent regulations related to patients’ rights statutory provisions including but not limited unrepresented patient medical decision making, California Probate and Business Professions codes on ineffective care and consent for medical care, mental health, and related psychiatric holds.
• Knowledge of Health Information Portability and Accountability Act (“HIPAA) and E/M coding.

Required Experience

Required:

• RN license
• Bachelor’s degree
• A minimum of 5+ years healthcare risk management experience
• Minimum of 5+ years of experience in a leadership role with direct reports
• CPHRM or CHC

Preferred:

• Master’s degree
• Prior experience with healthcare corporate compliance or HIPAA compliance program management.

• Critical thinking skills: ability to ascertain key points, investigate and analyze information.
• Manage a team of direct reports and various projects, initiatives, and deliverables simultaneously.
• Excellent written and verbal communication skills.
• Must be a strong people manager, being able to delegate responsibility and build effective, collaborative teams.
• Ability to function independently, using independent judgment and discretion in a professional setting.
• Excellent customer service skills: ability to balance client satisfaction with the overall financial ramifications to organization.
• Ability to work with all levels of management and across business units and department and the enterprise.
• Knowledge of healthcare risk reduction strategies.
• Knowledge of regulatory requirements, state, and federal laws.
• Knowledge of pertinent regulations related to patients’ rights statutory provisions including but not limited unrepresented patient medical decision making, California Probate and Business Professions codes on ineffective care and consent for medical care, mental health, and related psychiatric holds.
• Knowledge of Health Information Portability and Accountability Act (“HIPAA) and E/M coding.