JOB SUMMARY

At Dollywood Parks & Resorts, we create memories worth repeating.  We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!

The HR Generalist role is an hourly/non-exempt position in the Human Resources Department.  Under general supervision the HR Generalist is responsible for assisting with daily operations of the Employee Relations, HRIS, and Talent Acquisition teams including managing the ER administrative tasks, assisting the HRIS team with data and reporting needs and supporting onboarding for Talent Acquisition.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES

• Manage daily, weekly, and monthly data mining across multiple HR data systems.

• Creation of new data reports including but not limited to reports covering exit survey data, recruitment data, and employee engagement data.

• Manage all employee relations administrative work including but not limited to ensuring ER database information is complete and accurate, documenting all ER paperwork, and completing ER filing.

• Supervise investigative program to include conducting investigation interviews, compiling investigative summaries and submitting recommendations to the Disciplinary Action Committee in accordance to laws, policies and procedures.

• Administrate Team Discipline Model for Employee Relations and provide procedural oversight. Evaluate effectiveness of model and continually make improvements to streamline the program.

• Serve as back up to Payroll Coordinator. Assist in weekly payroll deadlines and managing operating team payroll accountability.

• Complete benefit enrollments and leave of absence requests as necessary.

• Serve as subject matter expert of ADA regulations.  Assist with ADA accommodation requests, engage in the interactive process, and collaborate with operating teams to reach a solution.  

• Complete HRIS data entry as needed and be expert in HR data systems to include

• JDE employee file administration

• RedCarpet Onboarding

• SilkRoad OpenHire

• UKG Timekeeping

• Serve as back up to Onboarding Coordinator.  Ensure new hires are onboarded in a welcoming, efficient, compliant manner following all established company guidelines.

• Complete regular audits of data across multiple HR data systems to ensure the data integrity of our employee information.

• Lead weekly audits of company unemployment claims to ensure there is no misuse of unemployment insurance.

• Lead the Birthdays & Anniversary recognition initiative. Complete regular reports of employees’ birthdays and anniversaries and deliver to appropriate teams for recognition.

• Lead labor compliance initiatives and ensure company is following all DOL guidelines concerning proper labor signage. Audit on property labor signs regularly to confirm compliance.

• Oversee and regularly update the company policy manual.

• Maintain strict confidentiality and judgement at all times regarding privileged information.

• Perform routine office functions.  Keep work area clean and safe.

• Be knowledgeable of and assist with employment functions of new Hosts to include, but not limited to, job requisitions, interview screening, background checks, and Host ID’s.

• Assist with all HR-sponsored Host events as needed.

• Management reserves the right to change and/or add to these duties at any time.

Required Skills

PERSONALITY/ATTITUDE REQUIREMENTS

• Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must possess strong organization skills and analytical mind.
• Must be detail-oriented and able to maintain high level of accuracy.
• Must be able to prioritize and complete work assignments in a timely basis.
• Must be committed to continuous improvement.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must be sensitive to the needs of our internal and external Guests and feel empowered to take action to meet their needs within company guidelines.
• Must have good verbal and written communication skills in order to interact with colleagues and Hosts.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must excel in a fast-paced, dynamic environment.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Must display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to hear, see and speak.
• Able to speak, read and write in English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Must have professional appearance with good personal hygiene.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

Required Experience

• Minimum 18 years of age.
• High school diploma or equivalent with at least two years office or administrative experience in a high-volume setting required.
• Proficiently type 40 wpm with ability to compose and structure reports.
• Proven proficiency in computer software including but not limited to Microsoft Office (Excel, Word, Outlook), ad hoc reporting, and online products.
• Experience with Excel formulas and pivot tables preferred.
• Ability to obtain Notary Commission within thirty (30) days of hire.
• Experience with JDEdwards, SilkRoad, or other HRIS preferred.
• Experience with various paper and electronic filing systems.
• Must successfully complete a pre-employment background check.

THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD. 

PERSONALITY/ATTITUDE REQUIREMENTS

• Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must possess strong organization skills and analytical mind.
• Must be detail-oriented and able to maintain high level of accuracy.
• Must be able to prioritize and complete work assignments in a timely basis.
• Must be committed to continuous improvement.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must be sensitive to the needs of our internal and external Guests and feel empowered to take action to meet their needs within company guidelines.
• Must have good verbal and written communication skills in order to interact with colleagues and Hosts.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must excel in a fast-paced, dynamic environment.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Must display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to hear, see and speak.
• Able to speak, read and write in English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Must have professional appearance with good personal hygiene.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.