Job Title

Store Manager

Reports To

District Manager, Corporate Staff

Compensation

(Hourly), Based upon experience bonus & incentive (Salary Options Available)

Schedule

Full Time Benefits (Up to 40 hrs/wk)

Mission Statement

Everything we do at Progressive Retail Management (PRM) centers around guest service; product selection, merchandise presentation, store cleanliness, friendly staff members, knowledgeable sales people, in-store signs, marketing and messaging, etc. Everything is guest service! Guests come first. Drop everything to greet and help your guests. Do your best to ensure your guests are satisfied and know that you are all-powerful in the ways of guest service. PRM employees of all levels participate in a culture of, pride of ownership, service leadership and teamwork.

Job Purpose

Store Managers are responsible for the day to day operations of the retail location. Store Managers provide leadership and support for the sales staff as well as promoting a culture of pride of ownership. Store Managers achieve success through being professional, friendly, outgoing, energetic and valuing repeat business. Store Managers will use customer service, product knowledge, communication, time management and sales ability while assisting guests to ensure a high quality visit every time. Additionally, Store Managers are responsible for maintaining the properties appearance to company standards, recruiting, coaching and development of sales staff and completion of all assignments and tasks.

Qualifications

Provided the individual meets all required applicable laws regarding terms of employment the following are the minimum qualifications for this position.

Required

4 years retail customer service experience

2 year retail management experience

Computer Literacy (Operating in a PC environment)

Able to be bonded and maintain coverage by Company’s Insurance provider

Must maintain access to reliable & secure transportation

Must meet licensing requirements where applicable

Preferred

6 years retail customer service experience

3 years retail management experience

2 years basic accounting experience (review of financials: operating budgets, PnLs)

Duties & Responsibilities

Greet and acknowledge every guest genuinely

Approach and offer assistance to every guest

Merchandise product displays to create interest for guests

Maintain appearance and cleanliness throughout the property

Proactively seek opportunities to up sell and add-on additional merchandise further enhancing the guest’s experience

Proactively patrol the property so as to be aware of and prevent theft, safety, inventory and operational concerns and communicate them to the appropriate individuals

Participate in and perform physical inventories and cycle counting

Maintain schedule flexibility (Including: Nights, Weekends, Days, Evenings, Holidays, Covering shifts with little to no notice)

Provide leadership, training, and accountability for the sales staff

Ability to meet deadlines to complete assigned duties and tasks in a timely manner and within expectations of quality

Prepare accurate and timely sales and deposit reporting

Submit schedules within budget to District Manager for approval

Follow applicable company policies and procedures at all times

Able to communicate effectively with sales staff and corporate

Process payroll daily and ensure it is within budget

Control expenses through effective use of supplies, careful use of company equipment and operating within set budgets

Ensure proper use and effective use of discounts and price edits

Coordinate with Marketing on local opportunities

Ability to multitask maintain multiple priorities simultaneously

Ensure use of safe practices at all times

Key Performance Metrics for Position

Store Managers performance will be measured in the following areas.

Shift Goal Obtained by % of Shifts

Overall Lines per Invoice

Lines per Invoice (excluding Services)

Average Invoice

Inventory Adjustments as a % of Sales

Gross Profit Margin

Payroll as a % of Sales

YTD Sales Comp of at least 1%

Turnover

Store Overtime as a % of Sales

Work Orders entered addressing Facilities needs

Quarterly attendance of 99%

PRM will use these metrics to help determine performance in the position as well as eligibility for applicable increases.

Physical Requirements

This job will require: bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling and repetitive tasks. Store Managers must be able to lift and handle objects weighing 50lbs or more in a safe manner as well as standing (in place or moving) up to 100% of their shift.

Supervisory Functions

This position has substantial supervisory responsibilities comprising a majority of their work time by either directly managing the work flow of staff or indirectly through assignments directing the work flow of other staff members. Store Managers must use their staff to accomplish tasks, ensure standards are being met, and meet sales performance expectations.