Job Title

Sales Associate

Reports To

Store Manager & Assistant Store Manager

Compensation

Hourly, Based upon experience + bonus & incentives

Schedule

Full Time + Benefits (Up to 40 hrs/wk) or Part Time w/o Benefits (Up to 29 hrs/wk)

Mission Statement

Everything we do at Progressive Retail Management (PRM) centers around guest service; product selection, merchandise presentation, store cleanliness, friendly staff members, knowledgeable sales people, in-store signs, marketing and messaging, etc. Everything is guest service! Guests come first. Drop everything to greet and help your guests. Do your best to ensure your guests are satisfied and know that you are all-powerful in the ways of guest service. PRM employees of all levels participate in a culture of, pride of ownership, service leadership and teamwork.

Job Purpose

Sales Associates achieve success through being professional, friendly, outgoing, energetic and valuing repeat business. Sales Associates are the representatives of the PRM brand to all our guests on the property. Sales Associates will use customer service, product knowledge, communication and sales ability while assisting guests to ensure a high quality visit every time. Additionally, Sales Associates are responsible for maintaining the properties appearance to company standards and completion of all assignments and tasks.

Qualifications

This is an entry level position. As long as the individual meets all required applicable laws regarding terms of employment there are no minimum qualifications for this position.

Prefer 2 years retail customer service experience

Computer Literacy (Operating in a PC environment)

Must meet licensing requirements where applicable

Duties & Responsibilities

Greet and acknowledge every guest genuinely

Approach and offer assistance to every guest

Merchandise product displays to create interest for guests

Maintain appearance and cleanliness throughout the property

Proactively seek opportunities to up sell and add-on additional merchandise further enhancing the guest’s experience

Proactively patrol the property so as to be aware of and prevent theft, safety, inventory and operational concerns and communicate them to the appropriate individuals

Maintain schedule flexibility (Including: Nights, Weekends, Days, Evenings & Holidays)

Complete assigned duties and tasks

Follow applicable company policies and procedures at all times

Ensure and use safe practices at all times

Key Performance Metrics for Position

Sales Associates performance will be measured in the following areas.

Shift Goal Obtained by % of Shifts

Overall Lines per Invoice

Lines per Invoice (excluding Services)

Average Transaction

Quarterly attendance above 95%

PRM will use these metrics to help determine performance in the position as well as eligibility for applicable increases.

Physical Requirements

This job will require: bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling and repetitive tasks. Sales Associates must be able to lift and handle objects weighing 50lbs or more in a safe manner as well as standing (in place or moving) up to 100% of their shift.

Supervisory Functions

This position has minimal supervisory functions. Typically the Sales Associate will help direct the duties of the janitorial staff as needed.