Job Description

TITLE: IT Operations Support Specialist

PAY: depending on experience 

LOCATION: Valencia, CA 91355

LENGTH: 8-9 month contract

SHIFT: Monday-Friday, 7:00AM - 4:00PM

RESPONSIBILITIES:

• Configure and install desktop and laptop computers (Microsoft Windows 7 and 10)
• Troubleshoot problematic endpoint software and hardware
• Basic wired and wireless network troubleshooting
• Upgrade/migrate windows 7 installations to windows 10
• Document and track work in incident management system
• Request and coordinate vendor support for hardware and software as necessary
• Instruct users on basic software/hardware/peripheral operation
• Identify and escalate advanced technical issues to L3 teams as appropriate

QUALIFICATIONS:

• Minimum of Associate’s degree in computer science or similar field and 3-5 years’ experience (Bachelor's degree preferred)
• Ability to work comfortably in an enterprise environment with a wide variety of functional IT teams
• Excellent customer service/interpersonal skills
• Good verbal and written communication skills
• Comfortable performing work over telephone as well as in-person with customers
• Windows 7, Windows 10, Windows Server 2008, Windows Server 2012, Office 2010, Office 2016
• Able to manage time effectively and set priorities appropriately