POSITION SUMMARY

We are seeking a people-first Support Specialist to join our Customer Support team in delivering 5-Star digital care to audiences across America.

Reporting directly to the Customer Support Manager, you will man our help-desk, listening to our guests, educating them on our experience, and trouble-shooting any issues they are having. 

THE IDEAL CANDIDATE has at least 1-2 years of support knowledge in the setting of digital customer care. Knowledge of Zendesk or a similar help-desk software is desired, and high growth or early stage startup experience is a plus.

KEY AREAS OF RESPONSIBILITY:

• Replying to emails from customers
• Organizing and analyzing customer data
• Contributing to Help articles
• Editing drafts in Wordpress
• Providing customer-focused insight in team meetings
• Identifying issues and potential solutions in the customer journey from the website to operations
• Maintaining a thorough understanding of our back-end tools, ticketing platform, and policies

SKILLS AND QUALIFICATION REQUIREMENTS

• Bachelor's Degree in a related field, or equivalent work experience
• Customer Facing Experience
• Understanding of Wordpress and Zendesk preferred
• Excellent verbal and written communication skills
• Experienced in data collection and reporting (google data studio, excel)
• A joy for delivering impactful customer-first initiatives –– you bring passion, enthusiasm, and fresh ideas

COMPENSATION AND BENEFITS: Compensation based on experience. Medical, Dental, Vision, PTO.