Job Description

• urpose: To service guest rooms in accordance with Novotel Miami Brickell Standards.

• Reports to: Executive Housekeeper, Assistant Executive Housekeeper, Housekeeping Supervisors

• Essential Functions:

• Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.

• Responsible for servicing an assigned number of guest rooms

• Keeps the supply cart and immediate work areas neat and organized at all times

• Checks all equipment prior to and after its use to ensure that it is in good working order

• Removes room service tables, trays and garbage from guest rooms

• Strip bed using proper techniques and change bed linens on a daily basis

• Removes soiled towels and replace as needed

• Place soiled linens and towels down linen chute.

• Clean shower walls, tub, sink vanity (all items on counter ), toilet and floor on a daily basis

• Spot clean walls, window glass and sill, doors and baseboards

• Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.

• Replace any stationery items and in-room amenities as needed

• Replace any used drinking glassware with sanitized ones

• Replace terry and robes as needed

• Self inspector – inspect areas to confirm cleaning standards have been met.

• Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote

• Cleans all mirrors and picture frames throughout room on a daily basis

• Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance

• Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office

• Recycle at every opportunity (newspaper, glass bottles, etc.)

• Knows and uses all the Heartist Model and Novotel Miami Brickell standards for the department.

• Performs any special duties as assigned by management.

Additional Information

All your information will be kept confidential according to EEO guidelines.