Job Description

• Consistently offer professional, engaging and friendly service

• Create a welcoming atmosphere for visitors and guests during their stay

• Maintain a high level of professionalism in all aspects of job performance.

• Guide guests and answer questions as needed

• Maintain supplier cart well organized and presentable

• Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies. May include cleaning of room refrigerator, coffee maker, cups, glasses, silverware etc.

• Participate in deep cleaning projects

• Sign in and out master keys daily

• Maintain proper usage of cleaning supplies and equipment

• Update and record all cleaned rooms

• Communicate all changes, discrepancies, late check-outs and do not disturb signs to the office team in a timely manner

• Maintain all brand and quality luxury service standards

• Maintain consistency in accordance to Forbes/LQA and Fairmont standards

• Conduct self-audits of standards and participate in the feedback review of audits.

• Approach all encounters with guests, colleagues and members in a professional and personalized manner

• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely

• Ensure confidentiality of all guest sensitive information at all times.

• Follow departmental policies, procedures and service standards

• Follow all safety and sanitation policies, including wearing appropriate PPE, and proper use of chemicals

• Comply with hotel security, fire, health and safety regulations

• Maintain all housekeeping areas organized and well presented

• Report, turn in, and/or log all lost and found items in a timely manner according to established procedures.

• Set up and organize workstation with designated supplies and equipment.

• Restock work areas for the next shift as assigned.

• Replenish supplies and equipment as needed during the shift.

• Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to your supervisor.

• Notify supervisor/coordinators when service is complete by punching rooms in phone system or device.

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

• May assist with cleaning of public areas.

• Maintain regular and predictable attendance.

• Other duties as assigned

Qualifications

• High School graduate or equivalent is preferred.

• Previous housekeeping experience in luxury environment preferred

• Knowledge of housekeeping required

• Excellent communication and organizational skills

• Positive attitude

• Must have a professional image and personality

• Strong interpersonal and problem-solving abilities

• Sense of initiative to surprise and delight guests

• Highly responsible & reliable

• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

• Committed to delivering a high level of customer service

• Strong guest service orientation required

• Self-confident, proactive, and able to prioritize and make effective decisions

• Ability to work flexible shifts including weekends and holidays

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.

• Skill in establishing and maintaining effective working relationships with coworkers and guests.

• Able to communicate both written and verbally.

• Ability to read reports

• Successfully complete the training /certification process for this position.

• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.

• Versatile, flexible and must possess a willingness to work with enthusiasm within an environment where priorities are constantly changing.

• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

• Excellent communication skills, must be able to communicate with others effectively

• Good command of the English language.

Additional Information

What is in it for you:

• Hourly rate: USD $25 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.