Job Description

The Room Service Server is responsible for delivering an exceptional in-room dining experience by providing polished, discreet, and personalized service. This role requires attention to detail, elegance in presentation, and a genuine passion for creating memorable moments for our guests, in alignment with Faena’s high standards of hospitality.

This full-time position has an hourly rate of $28.00 per hour.

DUTIES AND RESPONSIBILITIES

• Deliver orders of food, beverage, and amenity orders to guest rooms promptly and courteously.

• Present trays, trolleys, and tables in accordance with Faena’s in-room dining presentation standards.

• Anticipate guest needs, personalize interactions, and offer suggestions where appropriate to enhance the guest experience.

• Accurately handle guest transactions, including room charges and other forms of payment, following proper cash handling procedures.

• Retrieve trays, carts, and tables from guest rooms and hallways in a timely manner to maintain hotel appearance and guest privacy.

• Communicate special guest requests, dietary requirements, and service concerns to the Room Service Manager promptly.

• Ensure the cleanliness, organization, and restocking of the Room Service pantry and staging areas.

• Collaborate closely with culinary, stewarding, and mini- bar, butler service teams to ensure seamless service delivery.

• Maintain an impeccable appearance and uphold Faena grooming and uniform standards at all times.

• Adhere to all hotel policies, safety, sanitation, and security procedures.

Qualifications

• Previous experience in luxury hospitality, fine dining, or in-room dining service preferred.

• Strong interpersonal and communication skills, with a polished, professional demeanor.

• Excellent organizational skills and attention to detail.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Ability to lift and carry trays or carts and stand or walk for extended periods.

• Flexibility to work varied shifts, including early mornings, late evenings, weekends, and holidays.

• Passion for providing outstanding guest service with authenticity and elegance..

SKILLS

• Exceptional customer service and guest engagement skills.

• Knowledge of food and beverage service techniques and etiquette.

• Ability to handle sensitive guest interactions with discretion and grace.

• Team-oriented approach with a positive attitude.

• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas

• Ability to move safely in uneven terrain or in confined spaces

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.