Job Description

You are a multi-tasker and are responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team! As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.

What you will be doing:

• Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals, respond to guest requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

Your experience and skills include:

• Service focused personality is essential; Front Office experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V