Job Description

Your knowledge of the hotel and technical skills will be on display while you manage the vast and ever changing landscape of the hotel inventory. In collaboration with the Rooms Division, Revenue Management, Sales, Conference Services, Engineering and more, you will play an integral role in the planning and execution of the hotel’s daily operation. As the Rooms Controller balancing the needs of our guests, business and colleagues will be paramount to your success.

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Ability to communicate intelligently and effectively in person and over the phone
• Communicate well with other departments; Speak using clear and professional language
• Develop and maintain positive working relationships with others
• Listen and respond appropriately to employee concerns and questions. Address issues as they arise.
• Define expectations, provide feedback, holding team accountable and showing appreciation
• Train, counsel, motivate and coach employees. Support team to reach common goals.
• Outgoing personality, comfortable approaching new people
• Ensure uniform and personal appearances are clean and professional
• Report all accidents, injuries, and unsafe work conditions to the Department Manager
• Answer any questions that Royal Services, Front Office & Reservation Agents may have
• Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
• Welcome and acknowledge all guests, anticipate and address guests’ needs
• Work closely with various departments to achieve successful group pre-arrival throughout stay to group’s departure
• Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
• Be available to assist on desk for large Check In and Checkout days
• Troubleshoot, resolve, and document guest issues and concerns and make proactive changes to process for future
• Review all Group Resumes
• Attend and engage in hotel meetings including but not limited to; RevMax, Group Pickup, Resume Review, Divisional meetings
• Manage hotel rooms inventory to maximize revenue potential
• Block all arrivals and balance
• Manage hotel rooms inventory related to Rooms Maintenance Program in collaboration with Hotel Engineering department
• Maximize our brand by promoting our up sell programs
• Collaborate with Front Desk, Guest Services, VIP/Diamond Desk, Fairmont Gold, Privado & Housekeeping to provide seamless arrival experience
• Collaborate with Sales, Conference Services and Activities & Experiences team to Manage Guest room assignment for events/functions
• Collaborate with Food and Beverage team to manage guest room assignment for outlet events/functions
• Meet weekly/as required with Revenue Management team to discuss potential opportunities and obstacles
• Take lead for special projects on property involving room management
• Be aware of areas on property to avoid placing guests during lower occupancy during different times of year.
• Point of contact for all departments on property for rooms related questions
• Other duties as assigned

Qualifications

• Previous experience in a 5 Diamond Hotel is an asset
• Previous PMS (Opera) experience an asset
• 3 year previous experience in a Front Desk, Reservations, Revenue Management role an asset
• Previous experience in a hotel of 500+ rooms required
• Must be flexible in terms of working hours
• Effectively prioritize and execute tasks, demands and timelines
• Critical thinker and problem solver

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**