Job Description

We are seeking a Customer Service Representative for a local furniture company here in Sumter!   

RESPONSIBILITIES

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Manage large amounts of incoming calls

REQUIREMENTS

• Proven customer support experience or experience as a client service representative
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills

Company Description

Roper Staffing is a full service staffing agency ready to help you find your next career!