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IT Customer Support

Roper Staffing

IT Customer Support

Charleston, SC +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    We have a client seeking an IT Customer Support team members!

    RESPONSIBILITIES:

    • Provide technical assistance/basic maintenance with retail equipment, including computer hardware and software
    • Resolve issues for offices/clients via phone, in person, or electronically
    • Analyzing and resolving problems in real-time to ensure a positive customer experience
    • Coaching and Mentoring employees when additional training/support is needed
    • Performing administrative duties such as time keeping, shift schedules, tracking daily activity, inventory, and requisitioning supplies
    • Traveling from site to site as needed, on-call.
    • Maintaining confidentiality and trust with sensitive information.

    QUALIFICATIONS:

    • Previous experience in IT, customer service, or other related fields
    • Ability to build rapport with clients/customers
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor

    Requirements

    • HS Diploma Required
    • Some college w/ completed coursework in business, criminal justice, psychology, marketing, human resources, or other related "people' oriented field of study OR 2+yrs of comparable exp. in retail or office environment preferred
    • 1+yrs working with customers in a fast-paced environment
  • Locations
    Charleston, SC • Myrtle Beach, SC • Greenville, SC