Job Description

We have a client seeking an IT Customer Support team members!

RESPONSIBILITIES:

• Provide technical assistance/basic maintenance with retail equipment, including computer hardware and software
• Resolve issues for offices/clients via phone, in person, or electronically
• Analyzing and resolving problems in real-time to ensure a positive customer experience
• Coaching and Mentoring employees when additional training/support is needed
• Performing administrative duties such as time keeping, shift schedules, tracking daily activity, inventory, and requisitioning supplies
• Traveling from site to site as needed, on-call.
• Maintaining confidentiality and trust with sensitive information.

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients/customers
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Requirements

• HS Diploma Required
• Some college w/ completed coursework in business, criminal justice, psychology, marketing, human resources, or other related "people' oriented field of study OR 2+yrs of comparable exp. in retail or office environment preferred
• 1+yrs working with customers in a fast-paced environment