At Roseboro Holdings, our client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact for multiple clients.
Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. The Account Manager for our business management clients should also be comfortable working with spreadsheets, audits, and other organizational software. The Account Manager should excel at building meaningful, long-lasting relationships that move our business forward.
OBJECTIVES OF THIS ROLE
Act as the main point of contact in all matters relating to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with internal team to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings
Take inquiries and requests from customers and address their needs
Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
Meet regularly with other members of the team to discuss progress and find new ways to improve business
Identify upsell, cross-sell, and renewal opportunities and communicate with the executive team regularly
SKILLS AND QUALIFICATIONS
PREFERRED QUALIFICATIONS
Bachelor's degree in business or related field.
Master's degree preferred in related field
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Roseboro Holdings is an equal opportunity employer and committed to diversity, equity, and inclusion among its staff. The firm strongly encourages candidates from diverse backgrounds to apply and will hire based on the qualifications of the candidate without regard to race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military or veteran status.