Job Description

GENERAL JOB DESCRIPTION

Client Services Analyst (CSA) at Rosnet is responsible for the timely and accurate support for hundreds of Rosnet Users. To keep the Rosnet business achieving at the highest level, CSA personnel responds to phone calls and solve incidents generated from our clients, document the incident, resolve the problem, and assure that we continue to give the highest customer service to our clients.

MAJOR DUTIES AND RESPONSIBILITIES

Intermediate keyboarding skills Ability to multitask Effective time management skills Ability to work individually and in a team environment Flexible availability shifts can involve days, nights, weekends, and holidays  

MINOR DUTIES AND RESPONSIBILITIES

Intermediate ability to troubleshoot, diagnose and solve issues for end users Technical aptitude and knowledge of computer software, operating systems, and browsers Basic networking knowledge Working knowledge of Andriod and iOS operating systems and mobile devices Knowledge, installation, and configuration of software  

QUALIFICATIONS FOR THE JOB

Experience:

Previous restaurant knowledge is a plus. Preferred consideration given to candidates with a working knowledge of Rosnet systems  

KEY COMPETENCIES

Working knowledge of Microsoft Office suite

Strong verbal and written communication skills

Ability to take care of the clients’ needs while following company procedures and policies.

Works well with others

BENEFITS

Rosnet offers very competitive base salaries. We also offer health, dental and vision insurance. The company matches up to 4% of your earnings deposited into your 401(k) retirement plan. Everyone needs to recharge their batteries so we offer two weeks of paid vacation along with six paid time off days per year. We want you to stay healthy so we offer gym membership discounts.

EQUAL OPPORTUNITY EMPLOYER

Rosnet is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Company Description

Rosnet people rock. We're fun and diverse; we work hard and play hard. When we release a new feature or product into the wild it's immediately used by hundreds of restaurants around the country. It's nice to hear our customers say, "We can't succeed without the tools that you provide!" We're both growing and profitable, which many companies just can't say. Rosnet has been featured on the Inc. Magazine's top 5000 fastest growing companies! Oh, and we have the best coworkers around! Founded in 1998, Rosnet is a growing IT company that provides web-based enterprise reporting solutions for multi-unit restaurant operators. We have been featured as one of Kansas City Small Business Monthly "25 Under 25" companies, as well as being named one of Kansas City's "Smart Companies to Watch." We provide our customers with tools to help them increase their profitability. All of this helps to make Rosnet a great work environment perfect for motivated self-starters.