Job Description
GENERAL JOB DESCRIPTION
A Food Management Systems Analyst at Rosnet is responsible for the implementation of new clients to the Food Cost Management module, perform ongoing maintenance of that module for those same clients, and provide excellent customer service and support when needed. This person always demonstrates professionalism, good work ethic and is a team player. This position is full-time Sunday thru Thursday. The position reports to the Director/Food Management Systems.
MAJOR DUTIES AND RESPONSIBILITIES
Provide FM Support to clients via ticketing and phone systems and after-hours Level 3 FM Support coverage, as part of a team rotation
Show ability to help train clients to be self-sufficient, not just solve the need at hand
Demonstrate the capability to explain and breakdown complex reporting
Show ability to analyze and identify solutions to potential issues
Complete daily maintenance tasks efficiently, accurately and within scheduled time-frames
Implementation of new clients and/or project completion to satisfaction and within deadline
QUALIFICATIONS FOR THE JOB
Experience with Microsoft Excel, Word, and Outlook
Good track record of interpersonal, communication and collaborative skills
Food service industry experience and knowledge
Customer Service Experience
Rosnet user experience a plus
KEY COMPETENCIES
Organized: shows a strong ability to track and complete multiple responsibilities at the same time
Analytical: demonstrates the ability to break-down complex reporting for our clients, or when problem solving.
Customer Service: ability to provide excellent customer service according to guidelines
Communication: effective spoken and written communicator, where manor is always appropriate, and contributes to a cohesive team
BENEFITS
Rosnet offers very competitive base salaries. We also offer health, dental and vision insurance. The company matches up to 4% of your earnings deposited into your 401(k) retirement plan. Everyone needs to recharge their batteries so we offer two weeks of paid vacation along with six paid time off days per year. We want you to stay healthy so we offer gym membership discounts.
EQUAL OPPORTUNITY EMPLOYER
Rosnet is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Company Description
Rosnet people rock. We're fun and diverse; we work hard and play hard. When we release a new feature or product into the wild it's immediately used by hundreds of restaurants around the country. It's nice to hear our customers say, "We can't succeed without the tools that you provide!" We're both growing and profitable, which many companies just can't say. Rosnet has been featured on the Inc. Magazine's top 5000 fastest growing companies! Oh, and we have the best coworkers around!
Founded in 1998, Rosnet is a growing IT company that provides web-based enterprise reporting solutions for multi-unit restaurant operators. We have been featured as one of Kansas City Small Business Monthly "25 Under 25" companies, as well as being named one of Kansas City's "Smart Companies to Watch." We provide our customers with tools to help them increase their profitability. All of this helps to make Rosnet a great work environment perfect for motivated self-starters.
Rosnet people rock. We're fun and diverse; we work hard and play hard. When we release a new feature or product into the wild it's immediately used by hundreds of restaurants around the country. It's nice to hear our customers say, "We can't succeed without the tools that you provide!" We're both growing and profitable, which many companies just can't say. Rosnet has been featured on the Inc. Magazine's top 5000 fastest growing companies! Oh, and we have the best coworkers around!\r\nFounded in 1998, Rosnet is a growing IT company that provides web-based enterprise reporting solutions for multi-unit restaurant operators. We have been featured as one of Kansas City Small Business Monthly "25 Under 25" companies, as well as being named one of Kansas City's "Smart Companies to Watch." We provide our customers with tools to help them increase their profitability. All of this helps to make Rosnet a great work environment perfect for motivated self-starters.