Our Customer Service Representative will join our office team and will be responsible for ensuring our customer calls are handled professionally and efficiently.  As a CSR you will interface with customers, coordinate RES service scheduling, and enter job order information in a database and accounting software.  Specific functions include:

· Answer customer phone calls, determine needs, prepare quotations and schedule customer jobs

· Enter technician costs, pricing and invoices for all jobs into Quickbooks

· Provide back up support to the office team as required to ensure excellent service for RES customers

JOB SKILLS AND REQUIREMENTS:

· Must have excellent verbal and written communication skills, a positive attitude and professional phone skills

· Must have an ability to problem solve in critical situations, be organized and work well with both the customer and RES personnel

· Reliable transportation and attendance is critical, and flexibility for scheduling to meet customer needs is important

· Experience working with MS Word, Excel, databases and Quickbooks a plus

· Entry level employees will be considered if they possess the above requirements, have a high computer proficiency and can quickly learn our software suite

· Attentive to detail.

JOB COMPENSATION, BENEFITS:

As a small business, we offer a collaborative, inclusive work environment with a culture of providing high quality, high integrity work for both our customers and employees. We pay competitive salaries and a comprehensive benefit plan including: Medical Insurance with Health Reimbursement Accounts, 401k and Profit Sharing Plans, Life Insurance, and Short and Long Term Disability Plans.

With RES's employment process, candidates will be required to complete a background check.  Only those candidates who meet the minimum requirements will be contacted.  

ABOUT US:

Rotating Equipment Specialists (RES) is a specialized rotating machinery service company located in Elmhurst, IL.  For 64 years, RES has been providing commercial and industrial customers with professional solutions in the fields of vibration analysis, predictive maintenance, precision balancing, laser alignment, fan rework and corrective maintenance.  We are on call to assist our customers 24 hours a day, 7 days a week, to keep their machinery operating efficiently, safely and at optimum uptime. 

For more information, see:  http://www.rotatingequip.com

We are an Equal Opportunity Employer