Job Description

24/7 Roto-Rooter Plumbing is seeking full-time CSR/DISPATCHER!

FLEXIBLE SHIFTS MONDAY-FRIDAY AND AN OCCASIONAL SATURDAY

STARTING PAY STARTING AT $12+. COMPENSATION BASED ON EXPERIENCE

The Dispatcher/CSR will be responsible for converting incoming customer calls into booked service calls and forward to available service technicians. Ideal candidate will prioritize, organize, and equally divide incoming calls to be scheduled for the service technicians for our established and growing company that is built on a commitment to serving customers. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Matching booked service calls with the appropriate field technician.
• Identify the services for customers with the skills of the respective field technician, as well as relay accurate information to technicians and communicate the time of service to the customer.
• Dispatch Representatives are responsible for prioritizing all booked service calls while managing the whereabouts of all field technicians.
• Answer phones, handle customer complaints and issues
• Prepare daily work and run schedules
• Oversee all communications within specifically assigned territories.
• Confer with customers or supervising personnel to address questions, problems, or requests for service calls.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Relay work orders, messages, or information to or from technicians, supervisors.

QUALIFICATIONS AND SKILLS

• Education: High School diploma or general education degree (GED)
• Preferred Experience: Good customer service skills in regards to communication & customer sales in these fields.

BENEFITS AND PERKS

COMPETITIVE SALARY, ONGOING TRAINING AND DEVELOPMENT AND A BUSINESS CASUAL WORK ENVIRONMENT

• Medical and life insurance with an employer contribution
• Vision and dental insurance is available and are employee sponsored
• 401K with an employer contribution

WE CONDUCT PRE-EMPLOYMENT DRUG SCREENING AND BACKGROUND CHECK INCLUDING DRIVING RECORD AND CRIMINAL HISTORY.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Company Description

Roto-Rooter offers an ever-expanding variety of repair and maintenance services to both homeowners and businesses. Our goal is to be the premier provider of repair and maintenance services. As always, we will continue to listen to customers and expand service offerings to meet and exceed their changing expectations. With our new fleet of vehicles and cutting edge equipment we can offer a superior service to our customers.