Job Description

Route 46 Chrysler Jeep Dodge is a premier dealership that serves the car shoppers throughout Little Falls and the surrounding area. Our motto is: "Because, when you're happy - we're happy."

Our first and foremost goal is to provide the highest in customer satisfaction. No matter what you're looking for, or where you come from, your car needs will always be the No. 1 priority at Route 46 Chrysler Jeep Dodge Ram.

At Route 46 Chrysler Jeep Dodge Ram, we don't believe great customer service ends when you drive off the lot. We also want to be the center for all your vehicle maintenance and repair needs.

We are seeking an experienced and resourceful Online chat representative to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior management and work closely with different role players, e.g. teams within the organization, vendors, and customers.

To be successful in this role, you must have superb organizational and communication skills. Your work will be accurate and you will be polite and professional.

REQUIREMENTS

Online chat representative Responsibilities:

Provide assistance to clients in person, on email, or telephonically.

Schedule meetings or telephone conferences between clients and management.

Book meeting rooms or venues.

Coordinate the production of client-facing marketing materials.

Compile and maintain records on client accounts.

Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.

Escalate complaints to relevant departments.

Liaise with in-house teams to adjust service offerings and assess related costs.

Build and maintain close relationships with clients.

Client Services Coordinator Requirements:

A bachelors degree is preferred.

Computer skills must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello.

Prior administrative or client services experience within a corporate organization may be strongly desired.

A professional and friendly demeanor.

Have a keen eye for detail.

Excellent verbal and written communication skills.

BENEFITS

Employee Benefits

Competitive pay rates

Insurance coverage for employees & dependent family members

401K match program

Paid holidays for crews

Ongoing training for safety (OSHA); safety uniforms & gear provided

Specialized job training

State-of-the-art equipment is used and well-maintenance

Vehicle allowances & bonus programs offered to management

Corporate fitness trainer

Great work environment, friendly staff, fair treatment

Perks:

We treat people like people. We invest in, listen to, seek to understand and empower individuals, both on our team and with those we work together with. We value people above all else. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.