Benefits:

Dental insurance

Employee discounts

Health insurance

Vision insurance

About the Role

We’re looking for a Route & Dispatch Manager to take ownership of our daily delivery operations — ensuring efficient routing, on-time deliveries, and seamless coordination between our drivers, kitchen, and customer experience teams.

This role is ideal for someone who thrives in a fast-moving environment, enjoys problem-solving, and has a strong grasp of logistics and real-time communication.

Key Responsibilities

Create and optimize daily delivery routes for multiple regions to ensure timely and efficient delivery.

Manage a team of drivers — Hire & manage, providing direction, updates, and support throughout delivery shifts.

Monitor routes in real time, proactively resolving issues such as delays, misroutes, or customer escalations to the customer service manager.

Communicate effectively with kitchen and fulfillment teams to align delivery readiness with route timing.

Track and analyze route performance data to identify cost-saving and service-improvement opportunities.

Maintain compliance with company policies, safety protocols, and delivery standards.

Manage driver schedules, route adjustments, and coverage planning for holidays or high-volume days.

Prepare end-of-day and weekly reports summarizing performance, route efficiency, and delivery success rates.

Communicate with customer service and delivery team to ensure customer received product on time with minimal disruption and effective communication.

Qualifications

2–4 years of experience in dispatch, routing, or logistics management — ideally within the meal delivery, catering, or food-service industry.

Proficiency with routing and dispatch software with ability to learn custom software (e.g., Onfleet, Routific, or similar).

Strong communication and leadership skills with the ability to motivate and manage a dispersed driver team.

Detail-oriented with excellent organizational and problem-solving abilities.

Comfortable working Sunday–Thursday and handling occasional after-hours coordination.

Ability to work on-site in Boca Raton part of the week (hybrid schedule).

Spanish preferred but not required

What We Offer

Competitive salary and benefits package.

Dynamic, mission-driven environment where your work directly impacts customer satisfaction.

Opportunity for growth within a company expanding across multiple delivery markets.

Supportive hybrid work model combining flexibility with hands-on team collaboration.

Flexible work from home options available.