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Technical Support Specialist

Routeware Inc

Technical Support Specialist

Portland, OR
Full Time
Paid
  • Responsibilities

    Job Description

    Routeware Global is an industry-leading fleet automation and analytics software company headquartered in Portland, Oregon,  with offices throughout the United States and in the United Kingdom and Canada. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential, growing industry, we seek solution-oriented team players who yearn to make an impact in a dynamic, fast-paced, collaborative, and fun work environment that appreciates innovation and initiative.

    POSITION OVERVIEW

    We’re looking for highly motivated, energetic, and bright technical support associates who are customer-focused and eager to grow. The ideal candidate for this position will have a can-do attitude, an aptitude for computer hardware, software, and cloud services, and be process-oriented with an eye for detail.

    RESPONSIBILITIES

    • Handle support calls from customers

    • Take ownership of customer issues reported and resolving problems

    • Research, diagnose, troubleshoot and identify solutions to resolve system and hardware issues

    • Properly escalate unresolved issues to appropriate internal teams

    • Prioritize and manage several tasks at one time

    • Create and contribute to user documentation and support knowledgebase

    • Assist with customer upgrades

    • Conduct device configurations and preparation

    • Perform other related duties as assigned

    • Carry after-hours support phone on a rotating schedule

    QUALIFICATIONS

    • An associate’s degree or higher from an accredited school

    • A strong team player with the willingness and ability to collaborate across multiple projects

    • Ability to juggle multiple tasks

    • Strong work ethic, a high level of integrity, and a willingness to put customers first

    • Flexibility and willingness to work on whatever is required

    • Great communication skills as the position may require talking with our customers, partners, and vendors

    • Progressively increasing levels of responsibility in the areas of operations management and customer service

    • Experience with SQL and basic SQLServer administration (preferred)

    • Experience with SalesForce (preferred) 

    • Experience with Android and Windows OS (preferred)

    • Experience with scripting batch files, etc. (preferred)

    BENEFITS

    • Comprehensive benefits (medical, vision, dental, and life insurance)
    • 401K match 
    • Paid Time Off 
    • 8 company holidays

    This is a full-time role based in Portland, OR. Interested parties are encouraged to send a cover letter detailing why you think you would be a great fit, along with an updated resume. Thanks, and we look forward to hearing from you.

    Routeware, Inc. is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality and all employment decisions are based on job requirements, business needs and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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