Become part of the Transportation Revolution! We are looking for an experienced Routing Dispatcher for our Kansas City, MO location.

What we can offer as a Routing Dispatcher:

• Health, Dental, Vision and Life Insurance
• Paid Time Off
• Holiday pay
• 401k with matching
• The Dispatch Center is 24/7/365. Schedules are based on needs of the business and can flucatuate.
• Part-time 16HRS = 8HRS shifts 2 Days per Week – Saturday and Sunday
• Full-time 32HRS = 6HRS shifts 5 Days per Week – Days of week may vary
• Full-time 40HRS = 8HRS shifts 5 Days per Week – Days of week may vary

Duties of a Routing Dispatcher:

• Ability to multi-task
• Minimum 2 years in a call center or dispatch environment
• Familiar with MS Suite with focus in Excel
• Calendar and scheduling software
• CRM Customer Relationship management software
• Help Desk or Call Center Software
• Internet Browser software
• Geographic or Map software
• Expert Customer Service Skills
• Expert Decision-Making Skills
• Requires a high school diploma.
• Some previous work-related skill, knowledge, or experience is needed. Examples include counter clerks, and rental car clerks, customer service representatives, bank teller.
• Employees will receive on the job training with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Responsibilities of a Routing Dispatcher:

• Dispatching and scheduling all transportation for WHC programs/clients

• Perform as a Routing specialist with on-demand driver routing and any other necessary support

• Monitors all trips, routes while being engaged and ready to make necessary adjustments to maximize on time delivery of service

• Confirm driver availability with driver and WHC clients

• Manage transportation accidents, incident reports, Driver and program schedule changes/updates

• Coordinate Drivers and programs with Road Supervisors and department managers as needed

• Answer calls, text messages, emails, chat groups and radio alerts within a timely and professional manner

• Handles passenger and client inquiries while always exhibiting professionalism and courtesy

• Complete other duties as assigned DISPATCHER JOB EXPERIENCE REQUIRED

• Schedule or dispatch Drivers to appropriate locations, according to customer requests, specifications, or needs, using radios, messages or telephones.

• Prepare daily work and run schedules.

• Confer with customers or supervising personnel to address questions, problems, or requests for service.

• Receive or prepare work orders.

• Record and maintain files or records of customer requests, work or services performed, charges, expenses, accounting, or other dispatch information.

• Determine types or amounts of personnel required, according to program specifications.

• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

• Oversee all communications within specifically assigned programs.