Job Description

CLIENT SERVICES SPECIALIST

ROYA.COM, ONE OF THE FASTEST-GROWING SOFTWARE AS A SERVICE COMPANIES IN SAN DIEGO AND IS CURRENTLY SEEKING A HIGHLY MOTIVATED CLIENT SERVICES SPECIALIST (CSS) WHO IS PASSIONATE ABOUT GREAT CUSTOMER SERVICE WHILE ADVANCING THEIR INTERNET MARKETING KNOWLEDGE. 

THE CSS MUST EFFECTIVELY FACILITATE, COORDINATE AND MANAGE THE DEVELOPMENT AND IMPLEMENTATION PROCESS OF WEBSITE DEVELOPMENT PROJECTS WHILE INTERFACING BETWEEN CLIENTS AND INTERNAL DEVELOPMENT AND DESIGN TEAMS. IN ADDITION, THE CSS WILL COORDINATE, MONITOR AND TRACK DELIVERABLES TO ENSURE EXEMPLARY CUSTOMER SERVICE. 

RESPONSIBILITIES:

• DEVELOP AND MANAGE CONCURRENT PROJECT SCHEDULES, BUDGET, AND TASK TRACKING FOR WEBSITE DEVELOPMENT PROJECTS

• MANAGE WORKFLOW AND RESOURCES TO MEET PROJECT REQUIREMENTS AND DEADLINES, PARTICIPATE IN CROSS-TEAM PLANNING AND COLLABORATION

• MEET WITH CLIENTS AND INTERNAL STAKEHOLDERS TO UNDERSTAND REQUIREMENTS AND COMMUNICATE PROGRESS THROUGHOUT THE PROJECT LIFECYCLE

• STAY INFORMED ON TOOLS/CAPABILITIES OF DIGITAL PRODUCTS IN ORDER TO MAXIMIZE UX AND LEVERAGE THE LATEST FEATURES

• BE WILLING TO CONTRIBUTE TO PROCESS REFINEMENT AND WORKFLOW OPTIMIZATION

• COORDINATE MARKETING EFFORTS WITH THE MARKETING SERVICES DEPARTMENT

• REVIEW ALL MAJOR DELIVERABLES TO ENSURE QUALITY STANDARDS AND CLIENT EXPECTATIONS ARE MET

• DEVELOP A POSITIVE AND PROFESSIONAL ATMOSPHERE WHILE ALSO PROMOTING TEAMWORK AND ACCOUNTABILITY

• MANAGE TIMELY BILLING AND UNDERSTANDS PRICING MODEL AND BILLING PROCEDURES

QUALIFICATIONS:

• GREAT COMMUNICATION SKILLS, BOTH WRITTEN AND VERBAL.

• EXTREME ATTENTION TO DETAIL.

• MUST BE ABLE TO MULTI-TASK.

• ABILITY TO PRIORITIZE AND EXECUTE MULTIPLE COMPLEX PROJECTS, SIMULTANEOUSLY. 

• STRONG ANALYTICAL, PLANNING AND PROBLEM-SOLVING SKILLS.

• STRONG UNDERSTANDING OR WILLINGNESS AND APTITUDE TO LEARN INTERNET AND WEBSITE TECHNOLOGIES.

• TRACK RECORD OF RELIABILITY, PROFESSIONALISM, AND INTEGRITY.

• A STRONG TECHNICAL APTITUDE AND ABILITY TO LEARN NEW COMPUTER SOFTWARE QUICKLY.

• PROJECT MANAGEMENT EXPERIENCE (OR SIMILAR ROLE, 1-2 YEARS EXPERIENCE)

• HTML/CSS KNOWLEDGE IS A PLUS (NOT REQUIRED).

• SEO EXPERIENCE IS A PLUS (NOT REQUIRED).

BENEFITS:

• MATCHING 401K

• HEALTH, VISION, DENTAL, LIFE INSURANCE AND MANY MORE

• COMPANY OUTINGS, FREQUENT FREE LUNCH, SNACKS, SODA, ETC.

• THIS POSITION PAYS BASE PLUS COMMISSION

Company Description

At Roya.com, we don't settle for mediocrity. Our technology and marketing services are best-in-class and the hardworking, creative, and passionate Roya.com team are the drivers of our success. Roya.com is one of the fastest growing, privately owned companies in San Diego. Learn more about Team Roya.com and our open positions.