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Content Manager / Editor-in-Chief

Arkansas Foundation for Medical Care

Content Manager / Editor-in-Chief

Little Rock, AR
Full Time
Paid
  • Responsibilities

     

    SCOPE OF POSITION:

    Responsible for performing case interviews and initial public health risk assessment of COVID-19 cases. Must be able to work weekend, evening and holiday shifts as required.

     

    ESSENTIAL JOB FUNCTIONS:

    Provide the first point of contact for COVID-19 positive individuals.

    Perform case interviews and initial public health risk assessment of COVID-19 cases according to protocols or guidance as indicated.

    Track, inform, and educate escalation queries to non-clinical Contact Tracers.

    Ensure the timely and accurate recording of information from those interviews using systems provided.

    Provide clinical advice to cases and their contacts as directed by protocols and procedures.

    Receive escalation queries from non-clinical Contact Tracers, provide advice and take action as appropriate.

    Escalate and refer challenging or complex cases or incidents and outbreaks of COVID-19

    Ensure accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures, in line with CDC guidance and procedures.

    Utilize judgment, knowledge & expertise to advise or redirect a caller as appropriate

    Complete required training to fully carry out job duties, including mandatory updates/refresher training

    Contribute to ongoing development of current protocols, guidance and standard operating procedures as appropriate.

    Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.

    Additional duties as assigned.

    Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):

    Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to lift up to 50 pounds. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

    Required Skills

    KNOWLEDGE, SKILLS AND ABILITIES:

    Ability to modify and adapt methods of communication to account for the differing needs of contacts especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exists at all times.

    Ability to maintain confidentiality

    Type 40 wpm

    Customer service

    Initiative

    Ability to multitask

    Ability to prioritize

    Professional

    Attention to detail

    Ability to meet deadlines

    Intermediate skill level with MS Office (Word, Excel and Outlook)

    Use various office machines, including telephone, fax and multi-functional printer/copier/scanner

    Strong communication skills on the telephone and/ or written correspondence

    Exceptional skills in Business English

    Strong organizational skills

    Flexibility

    Work in a team setting

    Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients and the public

    Regular and punctual attendance

    Time management skills

    Problem solving skills

    Required Experience

    EDUCATION:

    Required: Bachelor’s degree in related field. [1]

    Desirable: Master’s degree in related field.

     

    EXPERIENCE:

    Required: Bilingual Skills. Two (2) years’ professional experience.

    Desirable: Public Health experience.

     

    INTERNET REQUIREMENTS:

    Own telephone and wireless internet (WiFi)

     

     

    [1] Five (5) years work experience in related field may be substituted for the Bachelor’s degree. If work experience is substituted it is in addition to stated work experience requirements.

     

     

    Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW

    AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) 212-8796, by fax (501) 212-8797 or by U.S. mail Attn: Mindy Dunn, 1020 West 4th Street, Suite 300, Little Rock, AR 72201.

  • Qualifications

    KNOWLEDGE, SKILLS AND ABILITIES:

    Ability to modify and adapt methods of communication to account for the differing needs of contacts especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exists at all times.

    Ability to maintain confidentiality

    Type 40 wpm

    Customer service

    Initiative

    Ability to multitask

    Ability to prioritize

    Professional

    Attention to detail

    Ability to meet deadlines

    Intermediate skill level with MS Office (Word, Excel and Outlook)

    Use various office machines, including telephone, fax and multi-functional printer/copier/scanner

    Strong communication skills on the telephone and/ or written correspondence

    Exceptional skills in Business English

    Strong organizational skills

    Flexibility

    Work in a team setting

    Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients and the public

    Regular and punctual attendance

    Time management skills

    Problem solving skills