For over 25 years Royal Camp Services has been Western Canada’s premier remote camp and catering company. We provide catering and hospitality solutions for small camps consisting of just a few clients to major camp projects necessitating hundreds of clients.

Reporting to the training Camp Manager, you are responsible for supporting the camp's operation by maintaining a functional front desk, providing guidance to staff, responding to client concerns, and completing daily camp reports.

Job duties include but are not limited to:

• Help with all the office duties such as checking clients in and out of rooms, supervising housekeeping staff, and responding to client concerns
• Complete written dorm evaluations daily and provide training to ensure camp attendants correct all deficiencies
• Take stock in the commissary at month end, balance sales sheet and make a list of supplies to be ordered
• Coordinate and run recreational activities such as pool, darts, and poker tournaments
• Assist the training Camp Manager with:
• Reviewing, monitoring, and scheduling staff based upon site requirements
• Coordinating and implementing all paper work required for the complete operations of the camp business, which entails collecting, tracking, logging and forwarding documents for processing
• Creating and implementing operational training methods for supervisors and field staff
• Completing staff performance evaluations
• Liaising between the sub-contract suppliers
• Ensuring all company policies and procedures are being enforced and adhered to all by field staff and supervisors
• Administrative tasks: answer phone calls, deal with general inquiries, filing, photocopying, faxing, and electronic ordering
• Commissary support: including cash in, daily cash, run POS machine, ordering, inventory, and retail management
• Housekeeping support: complete walk downs, keep track of room availability (ins and outs), and assist in room completion when required
• Use superior conflict resolution techniques if issues arise among stakeholders
• Participate in toolbox meetings, complete Field Level Hazard Assessment and Hazard Identifications on a daily basis
• Other duties as assigned

Requirements:

• Hospitality management degree or diploma preferred
• 3-5 years of hospitality experience in a front desk role an asset
• Must complete 1-3 training rotations working under an experienced Camp Manager
• Must be proficient with MS Office, and know or be able to learn new databases (Camp Manager, Orissa, or Infinity)
• Must supply your own transportation to our camp transfer sites located in Edmonton, AB and Grande Prairie, AB
• Steel toed non-slip work shoes are required
• A valid Standard First Aid certification and an Alberta Health Services approved Food Safety Certificate required
• Proven ability to lead a team, including strong organizational skills and time management skills
• Strong interpersonal and communication skills (including reading, writing, and speaking English)
• Must be able to lift, move, push, pull, and carry up to 25 lbs.
• Available to work multiple rotations including but not limited to 21-7, 10-4, 9-5, and 14-7
• Available to work a day shift, afternoon shift, split shift, or night shift
• Be able to provide at least 2 professional work references
• Obtain safety and training standards based upon position, contract, and site requirements

What We Offer:

• Opportunities for advancement through internal promotions
• A strong safety culture emphasizing training and awareness so that you come home safely
• Competitive industry wages which outperform similar jobs in urban areas
• Benefits package available following probationary period
• High performing coworkers who will help you excel and adapt to a remote camp environment

Our positions are safety sensitive and require employees to successfully complete a site pre-access drug and alcohol test and site specific training.

Due to the volume of applications received phone calls, walk-ins and / or faxed resumes will not be accepted.