Job Description

The Full-Time Customer Service Representative is responsible for performing all tasks involved with Client Services. This position will require learning and explaining services and products on behalf of all of our clientele.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

(Management may amend or assign duties and responsibilities to this job with appropriate notification)

• Follow directions and work as a team.
• Responsible for assigned customer accounts.
• Responsible for the accuracy of all paperwork that arrives for assigned accounts.
• Ensure that all inbound and outbound paperwork is completed accurately and correctly.
• Maintains training abilities for clients and consumers
• Responsible for accuracy of all entries for client services and sales
• Create all in-office projects and classroom training products
• Must be pleasant, professional, and possess detailed communication and Outlook skills.
• Plan, coordinate, and run five 15‐person outreach shifts per week
• Comfort working with iPads and tablet-based software
• Analyze the profitability and efficiency of the team
• Learning basic customer service techniques and client services to help with problem shooting

QUALIFICATIONS AND KEY SKILLS:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

• Must be able to follow directions and work as a team
• Must be knowledgeable with Microsoft Office.
• Must have strong oral communication skills.
• Ability to prioritize tasks effectively and execute quickly
• Professional Business Attire and Training Ability
• The position could involve standing for long periods throughout the day.
• Superior organizational skills - able to manage multiple priorities simultaneously

Applicants with the below expertise are encouraged to apply:

Community Outreach, Community Engagement, Community Marketing, Community Management, Community Coordinator, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative

Company Description

Building a career within the Royal Management office means more than just having a job. It’s an opportunity to leave a mark on the world. We offer opportunities to become part of a shared vision and do something bigger. Backed by more than eight years of success, we’ve inspired motivated professionals to forge top-notch career paths with unlimited opportunities. Our vision is to produce unforgettable sales and lead generation campaigns for the services we promote, therefore giving them a competitive edge in the marketplace. To maintain this momentum, we enroll our executives in a professional development program that teaches them how to take a hands-off approach and to apply the latest promotional techniques with the brands we represent.