Job Description

We are looking for a full-time Outreach Representative/Customer Service Assistant Manager who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

TASKS AND RESPONSIBILITIES OF AN OUTREACH REPRESENTATIVE/CUSTOMER SERVICE ASSISTANT MANAGER:

• Interact with customers daily to inform of client products and services
• Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
• Ensure and provide quality service to external customers.
• Answer all customer inquiries in a timely and professional manner.
• Process orders and data entry with high level accuracy.
• Take initiative and resolve and escalations or complaints.
• Maintain a positive representation of the company and associated brands at all times.
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
• Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
• Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
• Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long term customer loyalty.

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Outreach Representative/Customer Service Assistant Manager's will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.

REQUIREMENTS OF AN OUTREACH REPRESENTATIVE/CUSTOMER SERVICE ASSISTANT MANAGER:

• Must have great attention to detail.
• Must be a team player.
• Previous customer service and sales experience is a plus.
• Must have strong communication skills.
• Must be organized.
• Must be personable and comfortable interacting with customers daily.

QUALIFICATIONS:

• Desire to participate in professional development and take on new responsibilities

• Self-motivated and comfortable working both independently and as part of a team

• Customer service or customer relationship experience

• Ability to perform at a high level in a fast paced environment

• Degree preferred

POSITION BENEFITS:

• Competitive wages

• Merit-based advancement

• Uncapped bonuses & incentive plan

• Company event

We encourage candidates with the following expertise to apply:

Account Management, Agency Management, Brand Management, Campaign Management, Channel Management, Client Management, Consumer Relationship Management, Customer Relationship Management, Product Management, Relationship Management, Talent Management, Community Management, Business Management, Field Management, Marketing Management

Company Description

Building a career within the Royal Management office means more than just having a job. It’s an opportunity to leave a mark on the world. We offer opportunities to become part of a shared vision and do something bigger. Backed by more than eight years of success, we’ve inspired motivated professionals to forge top-notch career paths with unlimited opportunities. Our vision is to produce unforgettable sales and lead generation campaigns for the services we promote, therefore giving them a competitive edge in the marketplace. To maintain this momentum, we enroll our executives in a professional development program that teaches them how to take a hands-off approach and to apply the latest promotional techniques with the brands we represent.