Job Description

Job Description

Royal Manufacturing is searching for someone to harness the customer experience in the North-Houston area!

***Multi-tasker *Detail-oriented *Collaborator *Accurate *Team player *Patient *Accommodating *Cautious, *Conservative Risk mitigator Good listener

Job Summary

The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, and order organization. The individual must be self-motivated, and able to work under pressure in a fast-paced environment.

Duties and Responsibilities

• Builds relationships within internal departments and clients to create mutually beneficial efforts, attitudes, and procedures.
• Resolves problems/issues while being helpful and sensitive to clients’ needs.
• Answers phones and responds to client requests.
• Liaises with the credit department on client releases as needed
• Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company-based software.
• Maintains and distributes daily schedules for field staff; communicates client requirements.
• Schedules service calls and troubleshoots with field staff concerning services over the phone.
• Prepare and send billing documentation for client orders to the accounting department
• Other responsibilities as assigned by the supervisor

Qualifications

Education:

• Equivalent education and/or experience combined.

Experience:

• Minimum of one (1) year of customer service experience in a fast-paced environment
• Bilingual skills (Spanish) a plus
• Strong knowledge of computer applications, specifically Microsoft Office Suite.
• Experience working in a team environment
• Prefer experience in building materials/construction industry

Company Description

Royal Manufacturing is an integrated provider of building products for the kitchen and bathroom. The company manufactures and distributes a variety of product offerings for the bath space including acrylic tubs for all designs, as well as shower pans. Royal Manufacturing also fabricates and installs custom countertops with a broad product offering including granite, engineered marble, quartz, and solid surfaces.

Royal Manufacturing has partnered with America’s largest homebuilders for almost 50 years and has built a lasting reputation for value, quality, and service. During this period, the company has expanded manufacturing and distribution facilities and is strategically located throughout Texas, Florida and the Carolinas. Royal Manufacturing's unique ability to provide products and services for both residential and commercial markets makes it an ideal fit for all kitchen and bath needs.

Company Description

Royal Manufacturing is an integrated provider of building products for the kitchen and bathroom. The company manufactures and distributes a variety of product offerings for the bath space including acrylic tubs for all designs, as well as shower pans. Royal Manufacturing also fabricates and installs custom countertops with a broad product offering including granite, engineered marble, quartz, and solid surfaces.\r\n\r\nRoyal Manufacturing has partnered with America’s largest homebuilders for almost 50 years and has built a lasting reputation for value, quality, and service. During this period, the company has expanded manufacturing and distribution facilities and is strategically located throughout Texas, Florida and the Carolinas. Royal Manufacturing's unique ability to provide products and services for both residential and commercial markets makes it an ideal fit for all kitchen and bath needs.